As orthodontists running an orthodontic practice, we understand that dealing with upset parents/patients and conflicts within our team can be stressful and challenging.

Our ability to handle conflicts constructively plays a significant role in the success and reputation of our practice.

However, it's crucial to recognize that the true impact of these difficult situations lies not in the conflicts themselves but in how we respond to them.

By adopting a systematic and empathetic approach, we can transform anger and conflict into opportunities for growth and positive change.

When faced with an upset parent or team member, the first step is to actively listen and restate their concerns. Restating what they are experiencing demonstrates that you genuinely care and are invested in understanding their perspective. This simple act of active listening can immediately diffuse heightened emotions and create an atmosphere of being heard and valued.

In this episode, I am joined by Dr. John Pobanz, who will be speaking at the Orthopreneurs Summit to explore practical strategies to handle conflicts constructively and create a harmonious and thriving orthodontic practice.

Conflicts are not insurmountable obstacles but opportunities for growth and improvement. The lessons learned from resolving conflicts with care and understanding can enhance our leadership skills and strengthen the bonds within our orthodontic team.

Key Takeaways

- Meet Dr. John Pobanz (00:34)

- How to respond to difficult situations (04:24)

- Assessing the cost-benefit of a reaction (08:58)

- Systematizing how to react to situations (09:22)

- Transforming angry patients into raving fans (14:53)

- How to solve conflicts in a constructive way (19:17)

- Restate and validate (23:19)

- Probe for acknowledgment of the situation (31:27)

- Let it go (35:58)

Additional Resources

🔹 Do You Want More Profits and Lower Stress? ... Register for the OrthoPreneurs Summit  2023: https://opsummit2023.com/

🔹 For more information, visit: https://orthopreneurs.com/

🔹 Join our FREE Facebook group here: https://www.facebook.com/groups/OrthoPreneurs