Hey Docs!

"We want to make an informed decision."
 
Connect With Our Sponsors
Solventum - https://go.solventum.com/clarity
GreyFinch - https://greyfinch.com/jillallen/
A-Dec - https://www.a-dec.com/orthodontics
SmileSuite - https://getsmilesuite.com/


Summary
 
In this episode of the Hey Docs! Podcast, Jill Allen welcomes back Kent Miller, co-founder and president of Dentagraphics, to discuss how doctors should evaluate markets and locations for long-term practice success. They explain that while AI tools like ChatGPT have improved at finding demographics and counting competitors, they remain probabilistic and require a “human in the loop,” making them risky to rely on for major decisions like signing a 10-year lease. Kent outlines the priorities Dentagraphics uses: sufficient demand for care, fit with the doctor’s vision and lifestyle, competition/saturation, and then growth, noting growth is often overemphasized and hard to predict. They also discuss why generic “best places” rankings and broker-led property-first searches can mislead, and why banks expect borrowers to understand their market beyond simply repaying a loan.


Connect With Our Guest

Dentagraphics - https://www.dentagraphics.com/


Takeaways

• AI is a powerful tool for decision-making but requires human oversight.
• Growth trends can be misleading; demand and fit are more critical.
• Successful practices can thrive in competitive markets with the right strategies.
• Understanding demographics is essential for long-term success.
• Identifying strong markets is crucial before selecting properties.
• Real estate decisions should align with personal lifestyle preferences.
• A holistic approach to market analysis is necessary for informed decisions.
• Continuous evaluation is key when facing unforeseen changes in practice plans. Clients are often led by market conditions.
• Brokers have access to exclusive property databases.
• It's crucial to feel confident when signing leases. Most leases and loans are long-term commitments.
• Banks care about market evaluation when lending.
• Personal circumstances should influence practice location decisions.

Chapters
 
00:00 Introduction
03:54 AI for Market Research
09:04 Why Growth Is Overrated
10:36 Demand Vision Competition First
13:39 Growth Pitfalls and Timing
18:35 When Location Plans Change
20:34 Picking Multiple Submarkets
24:15 Area First Strategy
27:48 Lease Stakes And Incentives
29:14 How Banks Evaluate
33:56 Beyond Rankings Lists
37:43 Long Term Life Fit
38:40 Dentagraphics Contact Info

Episode Credits:
 
Hosted by Jill Allen
Produced by Jordann Killion
Audio Engineering by Garrett Lucero

Are you ready to start a practice of your own? Do you need a fresh set of eyes or some advice in your existing practice?

Reach out to me- www.practiceresults.com.
   
If you like what we are doing here on Hey Docs! and want to hear more of this awesome content, give us a 5-star Rating on your preferred listening platform and subscribe to our show so you never miss an episode.   
 
New episodes drop every Thursday!

"You have to be able to balance it."
 
Connect With Our Sponsors
Solventum - https://go.solventum.com/clarity
GreyFinch - https://greyfinch.com/jillallen/
A-Dec - https://www.a-dec.com/orthodontics
SmileSuite - https://getsmilesuite.com/


Summary
 
On this episode of the Hey Docs! Podcast, Jill Allen welcomes back Matthew Kroeker from Bank of America to discuss financing considerations for orthodontists starting a practice or acquiring an existing one. Matt explains that the choice often starts with mindset and risk tolerance, then shifts to borrower fundamentals banks review, especially managing personal monthly obligations, keeping a cash cushion, and prioritizing paying down high-interest credit card debt over rapidly eliminating other debts. They cover how startup loans are monitored and disbursed through categories like lease, construction, equipment, and working capital rather than as a lump sum, and why banks scrutinize rent, construction bids, and fixed costs to protect early-year cash flow. For acquisitions, Matt focuses on evaluating trends, expenses, and sustainability rather than simply purchase price, highlighting the importance of asking the right questions to avoid surprises.


Connect With Our Guest
Matthew Kroeker, Bank of America - https://sbbankers.bankofamerica.com/matthew-kroeker
[email protected]
720-338-1165 


Takeaways

• Financial health is more about monthly payments than total debt.
• Doctors should avoid overspending on equipment and construction.
• Having a financial cushion is essential for new practices.
• Credit card debt should be prioritized for repayment.
• Understanding loan allocation is key to financial success.
• Rent costs can significantly impact cash flow in the early years.
• Banks look for responsible financial behavior in borrowers. The loan process involves incremental disbursements based on project milestones.
• Having a professional team helps ensure financial safety and oversight.
• Acquisitions require careful evaluation of the practice's financial health.
• Fixed costs in a practice can be challenging to adjust after acquisition.
• Working capital is essential for covering initial expenses in a startup.
• Financial strategies should be tailored to each practice's unique situation.
• Doctors should be proactive in managing their expenses and income.

Chapters
 
00:00 Introduction
04:15 Startup vs Acquisition Mindset
06:26 What Banks Want Now
08:54 Debt Payments and Cash Cushion
15:32 How Much to Borrow
19:13 Loan Buckets and Oversight
21:15 Rent and Construction Scrutiny
26:13 Acquisition Evaluation Basics
29:44 Red Flags to Watch
31:17 Working Capital and Ramp Up
36:18 How to Contact Matt 

Episode Credits:
 
Hosted by Jill Allen
Produced by Jordann Killion
Audio Engineering by Garrett Lucero

Are you ready to start a practice of your own? Do you need a fresh set of eyes or some advice in your existing practice?

Reach out to me- www.practiceresults.com.
   
If you like what we are doing here on Hey Docs! and want to hear more of this awesome content, give us a 5-star Rating on your preferred listening platform and subscribe to our show so you never miss an episode.   
 
New episodes drop every Thursday!

"It's better to hire slow than to rush."
 
Connect With Our Sponsors
Solventum - https://go.solventum.com/clarity
GreyFinch - https://greyfinch.com/jillallen/
A-Dec - https://www.a-dec.com/orthodontics
SmileSuite - https://getsmilesuite.com/


Summary
 
In this Just Jill episode of Hey Docs!, Jill Allen addresses hiring challenges for orthodontic practices, especially startups, and weighs the pros and cons of hiring seasoned team members versus candidates new to dentistry. She explains how early startup hires often serve as “utility players,” why experienced staff may bring preconceived notions, compensation expectations, and difficulty unlearning prior systems, and how adaptability to a doctor’s philosophy and culture is critical. Jill outlines what makes a great hire beyond technical skills (attitude, communication, curiosity, accountability, and willingness to learn) and urges doctors to tailor interview questions, notice red flags, and hire slowly to avoid painful terminations. She also emphasizes structured onboarding with clear expectations and 30/60/90-day benchmarks, plus pay guidance for startups, acquisitions, and established practices focused on skill growth, competitiveness, and career paths.


Connect With Our Guest

Jill Allen & Associates - https://www.practiceresults.com/


Takeaways

• Hiring experienced candidates may not always be the best choice. It may make adapting to a new practice more difficult.
• Startups benefit from molding new hires to fit their culture.
• Soft skills are as important as technical skills in candidates.
• Tailoring interview questions to the role is essential.
• Assessing a candidate's attitude and communication is vital.
• Hiring decisions should align with the long-term vision of the practice. There is never a harder decision than letting someone go.
• Trust your gut when hiring; watch for red flags. Evaluate performance at 30, 60, and 90 days.
• Training programs are essential for new hires' success.
• Pay should reflect skill and growth, not just tenure.
• Avoid rewarding longevity without skill development.
• Training doesn't justify lower pay; retain skilled employees.
• Set clear expectations from the beginning of employment.
• Hiring should focus on potential, not just experience.

Chapters
 
00:00 Introduction
02:55 Startup Hiring Experience Debate
08:20 Seasoned Hire Pitfalls
15:08 What Makes a Great Candidate
20:35 Red Flags and Trust Your Gut
24:33 First 90 Days Training Plan
30:38 Pay and Compensation Strategy
39:11 Set Expectations 

Episode Credits:
 
Hosted by Jill Allen
Produced by Jordann Killion
Audio Engineering by Garrett Lucero

Are you ready to start a practice of your own? Do you need a fresh set of eyes or some advice in your existing practice?

Reach out to me- www.practiceresults.com.
   
If you like what we are doing here on Hey Docs! and want to hear more of this awesome content, give us a 5-star Rating on your preferred listening platform and subscribe to our show so you never miss an episode.   
 
New episodes drop every Thursday!

"Short-term turbulence for long-term gain.”
 
Connect With Our Sponsors
Solventum - https://go.solventum.com/clarity
GreyFinch - https://greyfinch.com/jillallen/
A-Dec - https://www.a-dec.com/orthodontics
SmileSuite - https://getsmilesuite.com/


Summary
 
In this episode of the Hey Docs! Podcast, Jill Allen welcomes back Megan and B, sisters and founders of The Wyrick Outlook, to discuss what “fee for service” really means for orthodontic practices and how to evaluate leaving insurance networks. They address misconceptions that doctors must be in-network to collect benefits, and explain how going out-of-network can restore control over fees and treatment while avoiding outdated contracted rates. The conversation focuses on using data to assess write-offs and true referral sources, understanding local market dynamics, and ensuring the consult and financial presentation processes are “rock solid” before making a change. Megan and B outline key transition pillars—confidence in referrals, proactive communication with insurers, patients, and team, financial planning (including cash reserves and phased dropping), and emotional readiness—plus strategies for handling insurer “scare” letters and rerouted payments.


Connect With Our Guest

The Wyrick Outlook - https://thewyrickoutlook.com/


Takeaways

• Understanding fee-for-service vs. in-network is crucial.
• Many practices are moving away from in-network contracts.
• Insurance write-offs can be viewed as marketing expenses.
• Doctors need to evaluate their financials carefully before making changes.
• Practices should analyze their referral sources before changing insurance status.
• Rising costs are pushing practices to reconsider their insurance relationships.
• Strategic planning is necessary for a smooth transition. Proactive communication can alleviate patient fears about insurance changes and foster trust and loyalty.
• Short-term challenges can lead to long-term benefits.
• Maintaining cash reserves is vital during insurance transitions.
• Clear communication about payment processes is necessary to avoid confusion.

Chapters
00:00 Introduction
04:06 What Fee for Service Means
08:58 Why Practices Leave Network
13:05 Evaluating the Numbers
17:12 Transition Game Plan
22:03 Train Team Insurance Talk 
25:19 Strategic Exit Planning
30:18 Presenting Benefits Positively
32:26 Common Mistakes and Takeaways
34:27 How to Connect with The Wyrick Outlook 

Episode Credits:
 
Hosted by Jill Allen
Produced by Jordann Killion
Audio Engineering by Garrett Lucero

Are you ready to start a practice of your own? Do you need a fresh set of eyes or some advice in your existing practice?

Reach out to me- www.practiceresults.com.
   
If you like what we are doing here on Hey Docs! and want to hear more of this awesome content, give us a 5-star Rating on your preferred listening platform and subscribe to our show so you never miss an episode.   
 
New episodes drop every Thursday!

"You need to build your disciplines now."
 
Connect With Our Sponsors
Solventum - https://go.solventum.com/clarity
GreyFinch - https://greyfinch.com/jillallen/
A-Dec - https://www.a-dec.com/orthodontics
SmileSuite - https://getsmilesuite.com/


Summary
 
On this episode of the Hey Docs! Podcast, Jill Allen welcomes back Cary Smith, CEO and co-founder of Done Desk, to discuss building a leadership edge in orthodontic practices through early systems, training, and clear expectations. Cary explains Done Desk’s software helps organize scattered compliance and risk-management work so owners can see what’s actionable and go home without carrying operations mentally. They emphasize that growth reveals existing problems, and that owners become bottlenecks when teams aren’t trained or equipped with documented SOPs, source-of-truth processes, and visible accountability. Cary advocates replacing 90-day probation with 90-day development plans, creating strategies to mitigate employee turnover and loss of institutional knowledge, and getting help to implement systems. They also discuss hiring “right” by calibrating roles around values, attitudes, and behaviors—not just skills and experience—and building human-centric systems for employees and patients.


Connect With Our Guest

Done Desk - https://www.donedesk.com/


Takeaways

• Done Desk helps practice owners manage risk effectively.
• Many practice owners feel overwhelmed by management tasks.
• Training staff is crucial to avoid bottlenecks in operations.
• Identifying tasks you dislike can help delegate effectively.
• Establishing clear expectations is key to accountability.
• Standard Operating Procedures (SOPs) are essential for consistency.
• Documentation helps in training new employees efficiently.
• Leadership should focus on developing team members.
• Creating a culture of accountability improves practice performance.
• Preparing for team changes ensures business continuity. Employee turnover can have a massive emotional impact.
• Having a replacement strategy mitigates the loss of key team members.
• It's essential to build disciplines early in a practice.
• Understanding and defining core values is crucial for hiring.
• Hiring for values and behaviors is more important than skills alone.

Chapters
 
00:00 Introduction
06:04 Owner Bottleneck Problem
09:54 Leadership Edge Basics
11:26 Discipline and Accountability
16:19 SOPs and Training Systems
21:13 When Will I Do This
23:40 Turnover and Replacement Plans
27:41 Turnover Risk Strategy
29:28 Practice As Business School
31:37 Hiring The Right Fit
37:07 Define Practice Core Values
38:58 Accountability And Systems
40:14 Get Help To Implement
43:08 Done Desk Contact Info 

Episode Credits:
 
Hosted by Jill Allen
Produced by Jordann Killion
Audio Engineering by Garrett Lucero

Are you ready to start a practice of your own? Do you need a fresh set of eyes or some advice in your existing practice?

Reach out to me- www.practiceresults.com.
   
If you like what we are doing here on Hey Docs! and want to hear more of this awesome content, give us a 5-star Rating on your preferred listening platform and subscribe to our show so you never miss an episode.   
 
New episodes drop every Thursday!

"Location is not everything."
 
Connect With Our Sponsors
Solventum - https://go.solventum.com/clarity
GreyFinch - https://greyfinch.com/jillallen/
A-Dec - https://www.a-dec.com/orthodontics
SmileSuite - https://getsmilesuite.com/


Summary
 
In this episode of the Hey Docs! Podcast, Jill Allen speaks with Brian Mills, president and founder of ROAM Commercial Realty, about what orthodontists should know about commercial real estate in today’s market. Brian shares his background in the dental industry and explains how ROAM exclusively represents healthcare tenants, emphasizing that today’s market has higher construction costs and lease rates and can’t be timed by waiting for elections or rate drops. They discuss shifting location strategies (retail vs. medical office), why “location isn’t everything,” and the importance of data-driven demographic analysis over fears of saturation. Brian outlines key negotiation levers for startups—tenant improvement allowances, build-out and post-opening free rent, and controlling triple net exposure and added fees—while stressing the need for a strong team, mentorship, and a patient experience that values human interaction alongside selective AI tools.


Connect With Our Guest

ROAM Commercial Realty - https://www.roamcommercialrealty.com/


Takeaways

• The commercial real estate market is constantly changing.
• Doctors should be aware of current market conditions.
• Negotiation is key in securing favorable lease terms.
• Tenant improvement allowances are crucial for startups.
• Understanding additional fees in leases is essential.
• Retail spaces are becoming more common for practices.
• Location is important, but not the only factor for success.
• Fear is a significant barrier for new business owners.
• Education empowers clients to make informed decisions.
• Market saturation can be misleading; data is key.
• Surrounding yourself with a strong team is essential for success.
• Mentorship can provide invaluable guidance and support.
• Don't underestimate the importance of detailed communication with clients.
• The success rate for startups in orthodontics and dentistry is high when done correctly.

Chapters
 
00:00 Introduction
02:55 Brian Mills Background
06:04 Market Pulse 2026
16:03 Retail Versus Medical Space
21:22 Lease Negotiation Levers
27:28 Hidden Fees And Triple Net
32:31 Landlord Math And Valuation
35:08 Fear Before The Leap
39:20 Coaches And Great Teams
41:38 Oversaturation And Market Data
47:40 Bank Loans And Cash Flow
49:32 Old School Human Touch
53:51 How To Get in Contact 

Episode Credits:
 
Hosted by Jill Allen
Produced by Jordann Killion
Audio Engineering by Garrett Lucero

Are you ready to start a practice of your own? Do you need a fresh set of eyes or some advice in your existing practice?

Reach out to me- www.practiceresults.com.
   
If you like what we are doing here on Hey Docs! and want to hear more of this awesome content, give us a 5-star Rating on your preferred listening platform and subscribe to our show so you never miss an episode.   
 
New episodes drop every Thursday!

"It takes almost no time to do this."
 
Connect With Our Sponsors
Solventum - https://go.solventum.com/clarity
GreyFinch - https://greyfinch.com/jillallen/
A-Dec - https://www.a-dec.com/orthodontics
SmileSuite - https://getsmilesuite.com/


Summary
 
In this episode of the Hey Docs! Podcast, Jill Allen sits down with David Harris, CEO of Prosperident, to discuss the challenges of employee turnover in the orthodontic and dental industry and the importance of pre-employment screening to protect practices from potential risks. They explore strategies for effective hiring, including conducting criminal background checks and verifying employment history, while emphasizing the need for thoroughness in the hiring process to ensure the right fit for dental teams. Jill and David also touch on the critical aspects of hiring decisions, financial oversight, and internal controls within practices. They emphasize the importance of accountability among staff, the necessity of regular financial checks, and the implementation of systems to prevent embezzlement. The discussion also covers the concept of articulation in financial reporting, ensuring that daily and monthly totals align to safeguard against discrepancies.


Connect With Our Guest

Prosperident - https://www.prosperident.com/


Takeaways

• Employee turnover in practices is a significant challenge.
• Pre-employment screening is crucial for reducing hiring risks.
• 70 million Americans have a criminal record, impacting hiring decisions.
• Not all criminal records disqualify candidates; context matters.
• Most practice owners do not adequately screen potential hires.
• Be upfront about screening processes in job ads.
• Proper identification checks can prevent hiring fraud.
• Employment verification should cover the last five years.
• Asking about rehire eligibility can reveal important insights.
• Separation of duties in financial management can reduce risk of theft.

Chapters
 
00:00 Introduction
03:57 Why Hiring Feels Hard
08:10 Screening Starts in the Job Ad
10:30 ID Checks at Interview
18:05 Verify Employment Properly
21:23 Reference Questions to Ask
24:55 From Hiring to Oversight
27:45 Why Owners Must Verify
30:40 Cash Accounting Blind Spots
33:04 Modern Payment Timing Issues
34:29 Graphing Variances Over Time
38:02 Separation of Duties Rules
42:11 Contract Checks in Ortho
44:46 Articulation Daily vs Monthly
48:53 Prosperident Contact Info 

Episode Credits:
 
Hosted by Jill Allen
Produced by Jordann Killion
Audio Engineering by Garrett Lucero

Are you ready to start a practice of your own? Do you need a fresh set of eyes or some advice in your existing practice?

Reach out to me- www.practiceresults.com.
   
If you like what we are doing here on Hey Docs! and want to hear more of this awesome content, give us a 5-star Rating on your preferred listening platform and subscribe to our show so you never miss an episode.   
 
New episodes drop every Thursday!

“What we can control is how well you know your business.”
 
Connect With Our Sponsors
Solventum - https://go.solventum.com/clarity
GreyFinch - https://greyfinch.com/jillallen/
A-Dec - https://www.a-dec.com/orthodontics
SmileSuite - https://getsmilesuite.com/

Summary
 
In this Just Jill episode of the Hey Docs! Podcast, host Jill Allen addresses how orthodontic practices can respond to today’s economy by focusing on controllable levers inside the practice. She explains why third-party financing can be a useful “third option” alongside pay-in-full discounts and in-office payment plans, weighing patient accessibility against transaction fees and emphasizing delinquency-risk mitigation and differences among financing companies. Jill also breaks down how down payments and monthly payment structures should vary for startups, acquisitions, and established practices, highlighting the need to protect cash flow and keep delinquencies low. She discusses when discounts make sense as a time-limited growth or marketing strategy and how to approach technology investments, arguing startups should lean into digital workflows early and established practices should implement change strategically. Jill closes with key KPIs—especially tracking production versus collections—to avoid being misled by short-term cash flow and encourages practice-specific pivots rather than reactive decisions.

Connect With Our Guest

Jill Allen & Associates - https://practiceresults.com/

Takeaways

• The economy is impacting patient decisions on orthodontic treatment.
• Third-party financing can help practices offer more options to patients.
• Understanding cash flow is crucial for practice sustainability.
• Technology investments can lead to long-term efficiency gains.
• Practices should consider the impact of payment options on patient acceptance.
• Not all third-party financing companies are created equal.
• Setting boundaries for down payments is essential for startups.
• Practices should adapt their strategies based on economic conditions.
• Mitigating delinquency risk is important for financial health. Building debt can harm startups' financial health.
• Delinquencies should ideally be below 5%.
• Collecting more than producing indicates financial issues.
• Discounts can be a strategic tool for practices. It does not diminish the value of treatment.
• Adapting to economic changes is essential for practice success.

Chapters
 
00:00 Introduction
03:32 Third Party Financing
09:58 Financing Risks
16:23 Down Payments Strategy
26:24 Discounts Done Right
32:58 Investing In Technology
42:11 KPIs That Matter
54:35 Final Thoughts 

Episode Credits:
 
Hosted by Jill Allen
Produced by Jordann Killion
Audio Engineering by Garrett Lucero

Are you ready to start a practice of your own? Do you need a fresh set of eyes or some advice in your existing practice?

Reach out to me- www.practiceresults.com.
   
If you like what we are doing here on Hey Docs! and want to hear more of this awesome content, give us a 5-star Rating on your preferred listening platform and subscribe to our show so you never miss an episode.   
 
New episodes drop every Thursday!

“Every phone call is revenue.”
 
Connect With Our Sponsors
Solventum - https://go.solventum.com/clarity
GreyFinch - https://greyfinch.com/jillallen/
A-Dec - https://www.a-dec.com/orthodontics
SmileSuite - https://getsmilesuite.com/


Summary
 
In this episode of the Hey Docs! Podcast, Jill Allen welcomes back Richard May, VP of Business Development at Mango Voice, to discuss how AI-driven communication tools are helping orthodontic practices handle staffing challenges, reduce administrative burden, and improve patient experience. Richard explains Mango Voice as an AI voice platform covering phone systems, call recordings, virtual fax, and AI features like automated note-taking, sentiment analysis, and call filtering to identify both strong and problem calls for coaching. They explore how missed calls and voicemails cost practices revenue, and how Mango’s AI receptionist “Margo” increases engagement compared to traditional voicemail. Jill and Richard also highlight AI-powered role-play phone training modules and integrated call summaries and transcripts that can auto-log into patient charts, improving workflow, documentation accuracy, and team development.


Connect With Our Guest

Mango Voice - https://mangovoice.com/


Takeaways

• Mango Voice focuses on AI voice solutions.
• Reliability and support are crucial for effective phone systems.
• AI note-taking can save time and improve patient documentation, reducing human error.
• AI receptionists can enhance patient engagement and reduce missed calls.
• Training front office staff is essential for maximizing revenue opportunities.
• AI tools can provide real-time feedback for improving communication skills.
• Role-playing with AI can enhance training for front office teams.
• Balancing AI and human interaction is key in healthcare settings. Documentation is crucial for effective healthcare communication.
• Recognizing team members boosts morale and productivity.
• Incremental improvements can lead to long-term success.

Chapters
 
00:00 Introduction
04:09 Why Phones Matter Now
07:22 AI Notes and Call Coverage
10:18 Call Data and Coaching Insights
15:20 AI Roleplay Training Program
19:24 Using AI Without Replacing Staff
23:36 AI Notes for Clinics
26:21 Standardized Call Summaries
29:29 Workflow and Training Wins
33:14 Culture and Team Recognition
38:00 Small Changes Big Gains
39:42 How to Get In Touch 

Episode Credits:
 
Hosted by Jill Allen
Produced by Jordann Killion
Audio Engineering by Garrett Lucero

Are you ready to start a practice of your own? Do you need a fresh set of eyes or some advice in your existing practice?

Reach out to me- www.practiceresults.com.
   
If you like what we are doing here on Hey Docs! and want to hear more of this awesome content, give us a 5-star Rating on your preferred listening platform and subscribe to our show so you never miss an episode.   
 
New episodes drop every Thursday!

"Practices don't necessarily have a staffing problem."
 
Connect With Our Sponsors
Solventum - https://go.solventum.com/clarity
GreyFinch - https://greyfinch.com/jillallen/
A-Dec - https://www.a-dec.com/orthodontics
SmileSuite - https://getsmilesuite.com/


Summary
 
On this episode of the Hey Docs! Podcast, Jill sits down with Amanda Ketcham as she shares her journey of launching My Mountain Mover, a healthcare outsourcing company that connects remote talent with healthcare practices. Amanda explains the importance of viewing staffing as a capacity issue rather than a staffing problem, the benefits of delegation and outsourcing, and how to build a strong culture with remote teams. Jill and Amanda also address common fears associated with outsourcing, the role of AI in the future of practices, and the importance of choosing reputable outsourcing partners. The conversation concludes with insights on navigating the hiring process and the significance of relational skills in the age of AI.


Connect With Our Guest

My Mountain Mover - https://mymountainmover.com/


Takeaways

• Amanda is the founder of My Mountain Mover, which connects remote talent with healthcare practices.
• The pandemic opened doors for remote staffing solutions in healthcare.
• Practices often face capacity problems rather than staffing issues.
• Delegation is crucial for business owners to focus on their strengths.
• Outsourcing can lead to higher ROI for practices.
• Building a culture with remote teams is essential for success.
• Choosing a reputable outsourcing company is vital for compliance and quality.
• AI will play a significant role in handling administrative tasks in the future.
• Relational skills will be essential in the age of AI.

Chapters
 
00:00 Introduction
05:19 Why Capacity Matters
10:55 Overcoming Outsourcing Fears
13:55 Delegate and Elevate Framework
20:43 Building Remote Culture
24:36 AI and Remote Staffing Future
27:57 Risks HIPAA and Turnover
32:13 Where to Learn More 

Episode Credits:
 
Hosted by Jill Allen
Produced by Jordann Killion
Audio Engineering by Garrett Lucero

Are you ready to start a practice of your own? Do you need a fresh set of eyes or some advice in your existing practice?

Reach out to me- www.practiceresults.com.
   
If you like what we are doing here on Hey Docs! and want to hear more of this awesome content, give us a 5-star Rating on your preferred listening platform and subscribe to our show so you never miss an episode.   
 
New episodes drop every Thursday!