Hey Docs!

"AI will make staff more efficient, not replace them."
 
Connect With Our Sponsors
GreyFinch - https://greyfinch.com/jillallen/
A-Dec - https://www.a-dec.com/orthodontics
SmileSuite - https://getsmilesuite.com/


Summary
 
In this episode of Hey Docs!, Jill sits down with returning guestJake Gulick, the CEO of Greyfinch, to explore the transformative role of AI and automation in orthodontic practice management. They discuss how these technologies are not only reshaping the operational landscape, but also enhancing patient care and business efficiency. Jake shares his expertise on integrating advanced digital tools into everyday practice, offering practical advice on optimizing payment systems and ensuring compliance with industry regulations. The conversation also touches on the importance of branding and technology choices in maintaining a competitive edge, as well as strategies for new practices to build a strong foundation.


Connect With Our Guest

Greyfinch - https://greyfinch.com/


Takeaways

• AI is streamlining practice management and patient interaction
• Data security with AI is essential
• Greyfinch is on the forefront of new AI features
• Effective payment strategies and compliance can impact a practice’s financial health
• New practices should focus on building strong foundations
• Automation and outsourcing for efficiency
• Cloud vs. server-based solutions vary depending on the practice
• Balancing work and personal productivity
• Embracing change and continuous learning

Chapters
 
00:00 Introduction
03:05 AI in Ortho Today
05:57 AI Native in Greyfinch
09:36 Payments and Surcharging
12:27 Surcharge Rules by State
14:34 Reducing Fees Without Losing Patients
21:49 Startup Practice Mindset
24:37 Spend Smart and Build Your Brand
26:53 Learn Beyond Your Industry
28:29 Find the Right Whos
30:51 Workflow Automation Reality
34:56 Personal Time Optimization
38:35 Cloud Versus Server Software
43:33 Greyfinch Contact Info 

Episode Credits:
 
Hosted by Jill Allen
Produced by Jordann Killion
Audio Engineering by Garrett Lucero

Are you ready to start a practice of your own? Do you need a fresh set of eyes or some advice in your existing practice?

Reach out to me- www.practiceresults.com.
   
If you like what we are doing here on Hey Docs! and want to hear more of this awesome content, give us a 5-star Rating on your preferred listening platform and subscribe to our show so you never miss an episode.   
 
New episodes drop every Thursday!

“Focus on your practice as a brand.”
 
Connect With Our Sponsors
GreyFinch - https://greyfinch.com/jillallen/ 
SmileSuite - https://getsmilesuite.com/


Summary
 
In this episode of Hey Docs!, Jill Allen sits down with Davin Bickford from WildSmiles Braces. They delve into the transformative shift towards early orthodontic intervention and the pivotal role of patient experience in driving practice growth. As the orthodontic landscape evolves, practices are increasingly focusing on treating younger patients, enhancing patient interactions, and building a strong, recognizable brand. This episode provides valuable insights into how these strategies can help orthodontic practices thrive in a competitive market.


Connect With Our Guest
 
WildSmiles Braces - https://www.wildsmilesbraces.com/


Takeaways

• Focus on treating patients under 14 to build long-term relationships.
• Enhance satisfaction and loyalty through personalized care.
• Establish a strong brand for premium pricing and differentiation.
• Use fun brace designs can attract young patients and build engagement.
• Ensure team buy-in for successful implementation of new approaches.
• Leverage tech and social media to add value and improve outcomes.
• Positioning your practice as a brand, not just a service, can create greater loyalty.
• Watch trends to focus on branding and patient-centered care for future success.

Chapters
 
00:00 Introduction
03:46 WildSmiles Evolution
04:41 Why Under 14 Matters
09:47 Branding Beyond Fees
12:50 Engaging the Ops Pool
14:56 Brackets vs Experience
19:22 Add Value During Observation
22:53 Boosting Observation Conversions
24:55 Overcoming Team Resistance
26:02 CEO Mindset and Market Defense
29:54 Training the Whole Team
33:28 How to Contact WildSmiles 

Episode Credits:
 
Hosted by Jill Allen
Produced by Jordann Killion
Audio Engineering by Garrett Lucero

Are you ready to start a practice of your own? Do you need a fresh set of eyes or some advice in your existing practice?

Reach out to me- www.practiceresults.com.
   
If you like what we are doing here on Hey Docs! and want to hear more of this awesome content, give us a 5-star Rating on your preferred listening platform and subscribe to our show so you never miss an episode.   
 
New episodes drop every Thursday!

"Patient care is the biggest focus."
 
Connect With Our Sponsors
GreyFinch - https://greyfinch.com/jillallen/
A-Dec - https://www.a-dec.com/orthodontics
SmileSuite - https://getsmilesuite.com/


Summary
In this episode, Jill Allen and Nick Cepparulo discuss the various stages of growth for orthodontic practices, from startups to expansions and the importance of financial services tailored for dental professionals. They explore the challenges of managing multiple locations, the significance of proper insurance coverage, and the necessity of training associates to maintain high patient care standards. Additionally, they touch on the benefits of investing in real estate and the traits that contribute to the success of dental practice owners.


Connect With Our Guest

CFS Dental Division - https://www.cfsdentaldivision.com


Takeaways

• CFS Dental Division provides comprehensive financial services for orthodontic professionals.
• It's essential to assess what to do next after a successful startup.
• Expanding a practice can involve hiring associates or opening new locations.
• Maintaining patient care quality is crucial when managing multiple locations.
• Insurance policies must be updated to cover new locations and associates.
• Investing in real estate can provide long-term financial benefits for practice owners.
• Training associates is vital to ensure consistent patient care and experience.
• Younger practice owners often exhibit more drive and ambition.
• Continuous learning and adaptation are key to success in the dental industry.
• Paying attention to small details can significantly impact overall practice success.

Chapters
 
00:00 Introduction
03:30 Right-Sizing Insurance Needs
05:27 Expansion Paths and Examples
08:09 Second Location Deep Dive
13:09 Coverage for Multi-Location Teams
18:32 Real Estate and Owning Your Space
21:36 Associates And Patient Experience
23:10 Training Culture And CE
25:57 Leadership As A Skill
27:22 Traits Of Successful Owners
29:53 Work Hard And Build Wealth
31:05 Contact info

Episode Credits:
 
Hosted by Jill Allen
Produced by Jordann Killion
Audio Engineering by Garrett Lucero

Are you ready to start a practice of your own? Do you need a fresh set of eyes or some advice in your existing practice?

Reach out to me- www.practiceresults.com.
   
If you like what we are doing here on Hey Docs! and want to hear more of this awesome content, give us a 5-star Rating on your preferred listening platform and subscribe to our show so you never miss an episode.   
 
New episodes drop every Thursday!

"Cash is king."
 
Connect With Our Sponsors
GreyFinch - https://greyfinch.com/jillallen/
A-Dec - https://www.a-dec.com/orthodontics
SmileSuite - https://getsmilesuite.com/


Summary
 
In this episode of Hey Docs!, Jill Allen and Steve Steinbrunner discuss the evolving landscape of practice financing for orthodontists and healthcare professionals. They explore the increasing interest in commercial real estate, the nuances of startup loans, and the innovative Jumpstart Loan for acquiring declining practices. The discussion emphasizes the importance of financial preparation, common pitfalls in establishing credit worthiness, and leveraging equity for real estate purchases. They also touch on ground-up construction financing and the need for creative solutions in lending.


Connect With Our Guest

Provide - https://www.getprovide.com/


Takeaways

• The trend of orthodontists investing in commercial real estate is on the rise.
• Startup loans are evolving with more options like SBA loans.
• Understanding the financial landscape is crucial for new practitioners.
• The Jumpstart Loan can help acquire declining practices effectively.
• Cash flow management is essential for practice sustainability.
• Building a strong financial team is key to successful financing.
• Credit scores play a significant role in loan approvals.
• Avoid aggressive debt repayment that affects liquidity.
• Leverage practice equity for real estate purchases.
• Ground-up construction financing is viable for new practices.

Chapters
 
00:00 Introduction
04:15 Why Own Real Estate
08:10 SBA Path for Startups
11:43 Lease vs Buy Math
14:07 Buying Declining Practices
16:22 Jumpstart Loan Explained
20:01 Getting Loan Ready
23:09 Liquidity and Guarantors
27:10 Credit Score Hurdles
28:20 Liquidity vs Debt Mistakes
31:59 Ground Up Construction Loans
35:14 Using Practice Equity
37:15 Contact Info & Closing Thoughts 


Episode Credits:
 
Hosted by Jill Allen
Produced by Jordann Killion
Audio Engineering by Garrett Lucero

Are you ready to start a practice of your own? Do you need a fresh set of eyes or some advice in your existing practice?

Reach out to me- www.practiceresults.com.
   
If you like what we are doing here on Hey Docs! and want to hear more of this awesome content, give us a 5-star Rating on your preferred listening platform and subscribe to our show so you never miss an episode.   
 
New episodes drop every Thursday!

"Track it from day one."
 
Connect With Our Sponsors
GreyFinch - https://greyfinch.com/jillallen/
A-Dec - https://www.a-dec.com/orthodontics
SmileSuite - https://getsmilesuite.com/


Summary
 
In this episode of Hey Docs!, Jill Allen and Megan Wyrick discuss the evolution of insurance consulting in orthodontics, emphasizing the importance of understanding insurance networks, common misconceptions in billing practices, and the necessity of verification. They explore the consequences of poor billing practices on cash flow and patient trust, the role of technology in managing insurance claims, and the importance of team accountability in financial management. The discussion also highlights how insurance can impact treatment plans and offers practical advice for practitioners.


Connect With Our Guest

The Wyrick Outlook - https://thewyrickoutlook.com/


Takeaways

• Megan and her sister Brittany started in orthodontics at a young age.
• They created an insurance course to help practices navigate insurance billing.
• The business has expanded to offer multiple courses for various office roles.
• Practices should be selective about which insurance networks to join.
• Lifetime maximums can be misunderstood; verification is crucial.
• Timely filing limits are tightening, impacting cash flow.
• Insurance companies often request additional information, which has its own deadlines.
• Technology can aid in claims submission, but traditional methods may still be necessary.
• Team accountability in insurance management is essential for practice health.
• Younger doctors are more hands-on with financial management than previous generations.

Chapters
 
00:00 Introduction
03:35 When to Outsource Insurance Billing
06:18 Pros and Cons of Being In-Network
11:07 Lifetime Maximums 101 + The Two-Step Verification Rule
13:29 Avoiding Costly Benefit Quote Errors
16:51 Timely Filing, Cash Flow, and Patient Trust
23:37 Responding Fast to Info Requests & Denials
24:31 Digital Portals vs Snail Mail
26:43 Protecting Doctor Authority
28:42 In-Network vs Out-of-Network Example
31:14 Team Accountability in Billing
34:40 Know Your Numbers
38:12 Contact Info 

Episode Credits:
 
Hosted by Jill Allen
Produced by Jordann Killion
Audio Engineering by Garrett Lucero

Are you ready to start a practice of your own? Do you need a fresh set of eyes or some advice in your existing practice?

Reach out to me- www.practiceresults.com.
   
If you like what we are doing here on Hey Docs! and want to hear more of this awesome content, give us a 5-star Rating on your preferred listening platform and subscribe to our show so you never miss an episode.   
 
New episodes drop every Thursday!

"It's just expensive to do it these days."
 
Connect With Our Sponsors
GreyFinch - https://greyfinch.com/jillallen/
A-Dec - https://www.a-dec.com/orthodontics
SmileSuite - https://getsmilesuite.com/


Summary
 
In this episode of Hey Docs!, Jill Allen and Matt Kroeker discuss the current state of lending in the healthcare industry, particularly for young doctors looking to start or acquire orthodontic practices. They explore the importance of financial preparation, the evaluation process for existing practices, and the rising costs associated with starting a new practice. Matt emphasizes the need for young doctors to build a strong support team and to understand the allocation of loan funds. The discussion also highlights the importance of saving and being financially prudent to ensure success in practice ownership.


Connect With Our Guest

Matt Kroeker - https://sbbankers.bankofamerica.com/matthew-kroeker


Takeaways

• Matt Kroeker has 15 years of experience at Bank of America focusing on healthcare lending.
• The lending landscape is currently stable with increased loan amounts for startups.
• Young doctors should focus on financial preparation during their education.
• Credit card debt can significantly impact future borrowing capabilities.
• Having savings set aside is crucial for new practice owners.
• Evaluating existing practices involves analyzing actual financials and cash flow.
• Startup loans often have a graduated payment structure to ease financial pressure.
• Building a strong support team is essential for success in practice ownership.
• Construction and technology costs have significantly increased for new practices.
• It's important to understand how loan funds will be allocated in a startup.

Chapters
 
00:00 Introduction
03:30 Current Lending Environment
06:06 Financial Advice for Young Doctors
10:31 Evaluating Practice Purchases
13:58 Markers for a Healthy Practice
17:00 Balancing Practice Purchase with Additional Workl
20:39 The Importance of a Supportive Team
23:41 Discussing Startup Costs and Loan Structures
26:17 The Reality of Startup Loans and Financial Flexibility
31:56 The Importance of Financial Planning and Safety Nets
34:35 Final Thoughts on Acquisitions vs. Startups
36:24 Contact Info 

Episode Credits:
 
Hosted by Jill Allen
Produced by Jordann Killion
Audio Engineering by Garrett Lucero

Are you ready to start a practice of your own? Do you need a fresh set of eyes or some advice in your existing practice?

Reach out to me- www.practiceresults.com.
   
If you like what we are doing here on Hey Docs! and want to hear more of this awesome content, give us a 5-star Rating on your preferred listening platform and subscribe to our show so you never miss an episode.   
 
New episodes drop every Thursday!

"Every chapter has value."
 
Connect With Our Sponsors
GreyFinch - https://greyfinch.com/jillallen/
A-Dec - https://www.a-dec.com/orthodontics
SmileSuite - https://getsmilesuite.com/


Summary
 
In this episode of Hey Docs!, Jill Allen and Caley Carroll explore the journey of entrepreneurship, the challenges of personal adversity, and the importance of maintaining a positive mindset. Caley shares her experiences with bankruptcy, a traumatic brain injury, and her son's rare cancer diagnosis, emphasizing the tools of gratitude and perspective that have helped her navigate these challenges. The discussion highlights the value of every life chapter and the power of choice in how we respond to adversity.


Connect With Our Guest

Caley Carroll - https://www.caleycarroll.com/matureishmommas


Takeaways

• Caley's journey began with a desire to be at home with her children.
• She transitioned from real estate to fitness and personal training.
• The 2008 recession prompted her to pursue her fitness business more seriously.
• Caley became a positivity influencer, focusing on mindset and gratitude.
• Adversity can lead to personal growth and new perspectives.
• Practicing gratitude daily can shift your focus and improve your mindset.
• It's important to embrace challenges as opportunities for growth.
• Caley's son's cancer diagnosis tested her resilience and positivity.
• Every chapter of life has value and contributes to personal development.
• Strength comes from opening up to support and connection with others.

Chapters
 
00:00 Introduction to Caley
02:54 Caley's Journey: From Real Estate to Fitness
03:45 Building a Business and Embracing Positivity
07:35 Facing Personal Challenges and Resilience
13:26 The Power of Gratitude and Perspective
17:15 Caley's Son's Diagnosis and Coping Mechanisms
25:25 Building Muscle Memory for Coping
27:15 The Power of Gratitude
29:15 Embracing Mindfulness and Yoga
31:34 Visualization and Meditation Techniques
35:10 Empowerment Through Ownership
40:06 Final Thoughts and Contact Info

Episode Credits:
 
Hosted by Jill Allen
Produced by Jordann Killion
Audio Engineering by Garrett Lucero

Are you ready to start a practice of your own? Do you need a fresh set of eyes or some advice in your existing practice?

Reach out to me- www.practiceresults.com.
   
If you like what we are doing here on Hey Docs! and want to hear more of this awesome content, give us a 5-star Rating on your preferred listening platform and subscribe to our show so you never miss an episode.   
 
New episodes drop every Thursday!

"Forget the noise, go back to the basics."
 
Connect With Our Sponsors
GreyFinch - https://greyfinch.com/jillallen/
A-Dec - https://www.a-dec.com/orthodontics
SmileSuite - https://getsmilesuite.com/


Summary
 
In this episode of Hey Docs, Jill sits down with Karthik Moorthi, the co-founder of BerryStudio, who shares his fascinating journey from a tech-savvy upbringing in the Bay Area to establishing a successful business in the orthodontic industry. Karthik recounts his early experiences in India, where he launched an e-commerce platform for wedding invitations, and how his path eventually led him to dentistry through his wife, Nora. The conversation delves into the inception of Berry Studio, which aims to streamline the patient intake process in orthodontics using innovative technology, including AI-driven solutions for insurance verification and patient engagement.
Karthik discusses the challenges and opportunities presented by AI in healthcare, particularly in navigating compliance with regulations like HIPAA. The episode also explores the evolving landscape of how AI and digital platforms are reshaping the way patients find and engage with orthodontic practices. Karthik shares valuable insights on marketing strategies for orthodontists, including the significance of user-generated content and the need to adapt to changing patient behaviors in a digital-first world.


Connect With Our Guest

BerryStudio - https://berrystudio.ai/


Takeaways

• Karthik's journey reflects the challenges and opportunities of entrepreneurship.
• Berry Studio aims to revolutionize patient intake and insurance verification with AI.
• AI can enhance patient experiences but must comply with healthcare regulations.
• The importance of understanding HIPAA and data privacy in using AI tools.
• Patient education is crucial for successful consultations in orthodontics.
• The future of patient interactions may shift towards AI-driven platforms.
• Marketing strategies must adapt to the rise of AI in consumer behavior.
• Cloud stacking can enhance online visibility for orthodontic practices.
• User-generated content is vital for building trust in the digital age.

Chapters
 
00:00 Introduction to Karthik and BerrtyStudio
04:48 The Birth of BerryStudio
12:56 Challenges and Innovations in AI for Orthodontics
13:56 HIPAA Compliance and AI in Healthcare
21:48 Personal Anecdotes and Cautionary Tales
25:05 The Role of AI in Orthodontics
26:50 Amazon's AI Search Revolution
30:15 Strategies for Leveraging AI in Orthodontics
36:17 OrthoStudio: Enhancing Patient Intake
42:50 Contact Info and Final Thoughts

Episode Credits:
 
Hosted by Jill Allen
Produced by Jordann Killion
Audio Engineering by Garrett Lucero

Are you ready to start a practice of your own? Do you need a fresh set of eyes or some advice in your existing practice?

Reach out to me- www.practiceresults.com.
   
If you like what we are doing here on Hey Docs! and want to hear more of this awesome content, give us a 5-star Rating on your preferred listening platform and subscribe to our show so you never miss an episode.   
 
New episodes drop every Thursday!

"You need options to have leverage."
 
Connect With Our Sponsors
GreyFinch - https://greyfinch.com/jillallen/
A-Dec - https://www.a-dec.com/orthodontics
SmileSuite - https://getsmilesuite.com/


Summary
 
In this episode of Hey Docs!, Jill Allen welcomes back Colin Carr, a seasoned expert in healthcare real estate. Colin shares his journey from a generalist in commercial real estate to specializing in healthcare, driven by the realization that many doctors lack proper representation in real estate transactions. He discusses the evolution of his company, which now operates nationally, representing thousands of healthcare providers. The conversation delves into the current state of the commercial real estate market, highlighting the competitive landscape, especially in healthcare, and the importance of understanding lease agreements and ownership options for healthcare professionals. The episode concludes with practical advice for healthcare professionals considering their real estate options, underscoring the need for expert guidance in a complex and evolving market.


Connect With Our Guest

CARR - https://carr.us/


Takeaways

• You can always refinance.
• You have to play the hand you're dealt.
• The number one mistake is trying to do it yourself.
• You need options to have leverage.
• 90% of the time, the lease rate is higher than the landlord would charge a new tenant.
• You can't time the market perfectly.
• The landlord's motivation changes if they know you're willing to move.
• You should always submit the offer, not vice versa.
• Most doctors are off by several months on their lease expiration dates.
• You need to start your lease renewal process at least 12 months in advance.

Chapters
 
00:00 Introduction to Colin and CARR
06:53 The Current Commercial Real Estate Market
12:18 Leasing vs. Owning: Making the Right Choice
23:49 Common Mistakes in Lease Negotiations
26:23 The Pitfalls of DIY Negotiations
27:50 Leveraging Options for Better Lease Terms
29:17 Common Mistakes in Lease Renewals
30:43 The Value of a Commercial Broker
37:49 Timing and Strategy for Lease Renewals
40:26 Negotiating with Landlords: Key Insights
44:22 Final Tips and Contact Information 

Episode Credits:
 
Hosted by Jill Allen
Produced by Jordann Killion
Audio Engineering by Garrett Lucero

Are you ready to start a practice of your own? Do you need a fresh set of eyes or some advice in your existing practice?

Reach out to me- www.practiceresults.com.
   
If you like what we are doing here on Hey Docs! and want to hear more of this awesome content, give us a 5-star Rating on your preferred listening platform and subscribe to our show so you never miss an episode.   
 
New episodes drop every Thursday!

"40% of doctor-to-doctor referrals just disappear."
 
Connect With Our Sponsors
GreyFinch - https://greyfinch.com/jillallen/
A-Dec - https://www.a-dec.com/orthodontics
SmileSuite - https://getsmilesuite.com/


Summary
 
In this conversation, Jill interviews Liz Sudit, co-founder of Bright Referral, about the challenges and solutions in referral management within orthodontics. Liz shares her journey in co-founding the company, emphasizing the importance of building relationships with referring doctors and leveraging technology to streamline the referral process. The discussion covers the significance of understanding the referral process, the role of data in improving referral management, and innovative marketing strategies to enhance patient referrals. Liz also addresses how Bright Referral can benefit both startup and established practices, highlighting the need for tailored solutions and the value of fostering trust in professional relationships.


Connect With Our Guest

Bright Referral - https://www.brightreferral.co/


Takeaways

• Bright Referral was founded to solve real problems in orthodontic practices.
• Referral management is a critical aspect of orthodontic marketing strategies.
• Building relationships with referring doctors is essential for successful referrals.
• Technology can significantly improve the referral process and patient experience.
• Understanding the referral process helps practices identify areas for improvement.
• Tailoring solutions to fit different practice needs is crucial for success.
• Data-driven insights can enhance referral management and marketing strategies.
• Innovative marketing approaches can help practices tap into new referral sources.
• Startups can benefit from implementing Bright Referral early in their practice.
• Trust and relationship-building are key components in the referral process.

Chapters
 
00:00 Introduction to Liz and Bright Referral
03:38 Challenges in Referral Management
07:28 Digitizing the Referral Process
10:32 Building Relationships for Business Growth
22:37 Addressing Patient Follow-Up Challenges
24:22 Expanding Referral Sources Beyond Doctors
25:06 Tracking and Managing Referrals Digitally
29:51 Using Data to Improve Referral Processes
36:14 Adapting Bright Referral for Different Practice Stages
38:58 Contact Info and Closing Thoughts 

Episode Credits:
 
Hosted by Jill Allen
Produced by Jordann Killion
Audio Engineering by Garrett Lucero

Are you ready to start a practice of your own? Do you need a fresh set of eyes or some advice in your existing practice?

Reach out to me- www.practiceresults.com.
   
If you like what we are doing here on Hey Docs! and want to hear more of this awesome content, give us a 5-star Rating on your preferred listening platform and subscribe to our show so you never miss an episode.   
 
New episodes drop every Thursday!