Connecting the Dots

Musculoskeletal pain and injury is the top cause of

global disability, affecting 54% of the U.S. population and is one of the most

expensive sectors in healthcare. Care today is difficult to navigate,

unnecessarily high-cost, and objectively not evidence-based. Vori Health was

established to combat these inequities by delivering a truly elevated,

human-centered, patient care experience through cutting-edge technology,

premium content, community, and multidisciplinary care teams.

• Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
• CME credit is available for up to 3 years after the stated release date

Contact [email protected] if you have any questions about claiming credit.

Tom

is a Arbinger Institue Senior Consultant and Director. Tom works with

leaders to help their organizations break free of persistent problems that

affect both culture and the bottom line.  What looks like problems around

employee accountability, engagement, collaboration, or myriad other

organizational challenges are often simply symptoms of deeper problems. Until

you diagnose and treat these deeper problems, almost any other effort will fall

short and waste precious time and resources.

• Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
• CME credit is available for up to 3 years after the stated release date

Contact [email protected] if you have any questions about claiming credit.

Katie has spent 20 years of experience in supporting change and improvement

in organizations across a range of industries, including healthcare,

manufacturing, academia, biotech, government, start-ups, and business. Her

professional focus since 2006 has been on leading transformational change in

healthcare organizations and other industries.

Prior to founding KBJ Anderson Consulting, she held a senior Lean leadership roles at

the Sutter – Palo Alto Medical Foundation and Stanford Children’s Health; was a

Fulbright Scholar to Australia and a consultant for PwC Australia; and worked

as a research analyst at the University of California, San Francisco and the

University of Sydney.

Katie is a faculty member of Catalysis (formerly the Thedacare Center for Healthcare Value)

and the Lean Enterprise Institute, where she teaches coaching and

problem-solving workshops.

She is also coaches Master’s students in the Fisher School of Business MBOE program

and a facilitator for the Association for Manufacturing Excellence (AME) San Francisco Bay Area

Consortium.

Finally, she serves as a Member of the Board for the Mother’s Milk Bank and a Member of the Quality and Patient Experience Board Committee at El Camino Hospital.

• Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
• CME credit is available for up to 3 years after the stated release date

Contact [email protected] if you have any questions about claiming credit.

Dr. Erickson is a physician executive with 20 years of experience in

Lean Health Care transformation, hospital administration and clinical

operations, and graduate medical education. She is a Lean Six Sigma Master

Black Belt with deep knowledge in organizational transformation and change

leadership, process & design and improvement, healthcare quality, patient

safety, and design thinking & innovation.  She also is a teacher, with

more than two decades of serving as Family Medicine/Primary Care faculty in

graduate medical education programs. Inspiring young physicians and colleagues

to strive for excellence in patient-centered care, to improve the health of

communities with better outcomes at a lower cost, gives her work meaning and

purpose.  She is a skilled in physician leadership development, medical

staff management, risk management, curriculum development and training,

documentation and coding, and regulatory accreditation & compliance.

• Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
• CME credit is available for up to 3 years after the stated release date

Contact [email protected] if you have any questions about claiming credit.

Kimberly Young has served in a financial role for Baptist for more than 25 years. Outside of work, Kimberly has served on boards of the LG&W Federal Credit Union and the Red Cross. She also is an avid runner and CrossFit participant, and she routinely participates in marathons, raising money for nonprofit organizations. Kimberly earned a Bachelor of Business Administration and a Master of Business Administration from the University of Memphis.

• Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
• CME credit is available for up to 3 years after the stated release date

Contact [email protected] if you have any questions about claiming credit.

John’s personal path to High Performance began as a child, when he stood alongside his

father at an air show featuring the Blue Angels. From that moment, John knew

deep in his heart that someday he’d be carving up the skies as a member of the

Blues. Eventually, he lived that dream, but getting there wasn’t easy. In fact,

John’s journey from an awe-struck child at an air show to the cockpit of the

Blue Angels’ F/A-18 Hornet is a study in persistence, hard work and the will to

overcome obstacles and setbacks.Those ideals fit within three overriding traits

that mark John’s presentations: First, a contagious attitude of thankfulness

that he calls Glad To Be Here®. Second, an energizing delivery that inspires

High Performance and service to others. And, third, a practical model for

living out his message that works in other organizations as well as it works

for the Blue Angels.

 John graduated from the U.S. Naval Academy with a degree

in mechanical engineering. He also was a defensive back for the Midshipmen,

playing in two bowl games and helping Navy to one of the best four-year records

in its football history. As a pilot, John was a “Top Ten Carrier Pilot” six

times before becoming a Marine instructor pilot and a Blue Angel. He holds

master’s degrees in business management, from the Stanford Graduate School of

Business (as a Sloan Fellow); in international policy studies, from Stanford

University; and in strategic studies, from the Naval War College. He makes his

home in Sun Valley, Idaho.

• Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
• CME credit is available for up to 3 years after the stated release date

Contact [email protected] if you have any questions about claiming credit.

Dr. Andrea Smith-Brooks, DNP, MBA, FNP-BC, ENP-C, received her Doctor of

Nursing Practice and Master of Science degrees from University of Maryland

School of Nursing in Baltimore, Maryland. She completed her Masters of Business

Administration from R. H. Smith School of Business at the University of

Maryland, College Park. She is certified by the American Nurses Credentialing

Center as a Family Nurse Practitioner and the American Academy of Nurse

Practitioners Certification Board as an Emergency Nurse Practitioner. Andrea

has over 14 years of experience in emergency health care including emergency

department and urgent care settings.

 Dr. Andrea Smith-Brooks is the board president of the American Academy of Emergency Nurse Practitioners Dr. Smith-Brooks currently works as the Director of Clinical Effectiveness at the University of Maryland Medical Center, Division of Quality and Safety. Andrea maintains clinical practice in UMMC’s Adult Emergency Department, UMMC Urgent Care and University of Maryland's Midtown Campus Emergency Department. 

• Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
• CME credit is available for up to 3 years after the stated release date

Contact [email protected] if you have any questions about claiming credit.

Charles Hagood, DSc, MBA has overseen the introduction and implementation of improvement systems, quality and process improvement initiatives, transformations, and system design activities in numerous healthcare organizations including some of the largest non-profit hospitals, national systems, small critical access hospitals, clinics, physician practices, and large for-profit systems in the US and EU. He has led organizations and teams in the design and implementation of new and efficient service lines in various hospital, outpatient and non-acute health care organizations. Additionally, Charles has also overseen the application of improvement methodologies into the planning, design, and construction phases of a wide range of clinical and hospital renovation and construction projects.

Charles is a co-author of the Shingo Prize winning book for Research and Publication, “Lean-Led Hospital Design: Creating the Efficient Hospital of the Future” and has published various articles on the topics of innovation, Lean, process and performance improvement, and quality.

• Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
• CME credit is available for up to 3 years after the stated release date

Contact [email protected] if you have any questions about claiming credit.

Dr. Glass is a third generation Dr. Glass! She is committed to and excited to start a Direct Primary Care practice in Cincinnati, inspired by the legacy begun by her grandfather, a primary care doctor in England. Dr. Glass is building a family medicine practice which supports both patient and physician in the pursuit of health.

As a faculty member with the University of Cincinnati's Department of Family and Community Medicine, Dr. Glass served as a primary care doctor at The Christ Hospital Family Medicine Center. In addition, she broadened her clinical experience by serving as medical acupuncturist for the Center for Integrative Health and Wellness, teaching clinician in the newborn nursery and the office procedures clinic, and staff member at The Christ Hospital Urgent Care Center.

Dr. Glass has been recognized with many awards for her studies and clinical work, including: Intern of the Year, Marjorie Grad Vockell Award for Humanism and Compassion in Clinical Care, Gold Humanism Resident as Teacher award, AOA induction, and as Preceptor of the Year. Dr. Glass teaches on various topics including: burnout prevention, integrative approaches to mental health, primary care for HIV/AIDS patients, and quality improvement in EMR usage. Other interests include: pediatrics, women's health and contraception management, dermatologic procedures, and nutrition, exercise and mindfulness.

• Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
• CME credit is available for up to 3 years after the stated release date

Contact [email protected] if you have any questions about claiming credit.

John Shook learned about lean management while working for Toyota for 11 years in Japan and the U.S., helping it transfer production, engineering, and management systems from Japan to NUMMI and other operations around the world. While at Toyota's headquarters, he became the company's first American kacho (manager) in Japan. In the U.S., Shook joined Toyota’s North American engineering, research and development center in Ann Arbor, Michigan as general manager of administration and planning. His last position with Toyota was as senior American manager with the Toyota Supplier Support Center in Lexington, Kentucky, assisting North American companies adopt the Toyota Production System. Shook co-authored Learning to See, the book that introduced the world to value-stream mapping. He also co-authored Kaizen Express, a bi-lingual manual of the essential concepts and tools of the Toyota Production System. With Managing to Learn, Shook revealed the deeper workings of the A3 management process that is at the heart of Toyota’s management and leadership.

• Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
• CME credit is available for up to 3 years after the stated release date

Contact [email protected] if you have any questions about claiming credit.