The trades industry is evolving, and so is the way businesses handle customer interactions. Contact Center Pro is the latest innovation from ServiceTitan, designed to help businesses streamline communication, consolidate multiple instances, and integrate AI-driven call management.

David Hoffman, Senior Director of Product Management at ServiceTitan, walks us through how Contact Center Pro simplifies operations by merging phone calls, SMS, chat, and AI-driven virtual agents into one seamless platform. From multi-tenant support to AI-powered customer service, David shares how this new tool is transforming call centers for businesses of all sizes.

Join us as we discuss:

• [3:10] How Contact Center Pro will help call centers consolidate their comm flows

• [8:48] An exciting new Virtual Agent tool to help free up your CSRs

• [14:31] What KPIs businesses can expect to improve with Contact Center Pro
  

Check out these resources we mentioned during the podcast:

• Contact Center Pro

• Contact Center Pro’s Universal Inbox Features

• Contact Center Pro’s Manager Assist
  

You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts, on Spotify, or here.

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