[Audio coming soon]

Learn more about Katie Frank here.

Key Takeaways

1. Why hope is so important
   • Be of service to your community
   • Someone depends on you so be positive for yourself and everyone who you impact
   • Hope for a more desirable future; it's UP TO YOU
2. Have a vision for your future
   • We need to rally, we can't do it alone
   • Make a list of the negatives first and avoid them
   • Figure out what success looks like in this situation
   • A vision for you and your staff
3. How to take phone orders quickly and efficiently
   • Read back the order
   • Pre-check and re-check and confirm upon delivery
   • Accuracy, politeness, enthusiasm, go the extra mile

Resources mentioned in this Chronicle:

• Zing Train to make your business better.
• Why Having Hope Matters
• The Power of Visioning During Transitions
• How to Give Great Customer Service Over The Phone