Corporate Competitor Podcast

Ep. 85: With 1M TikTok followers — tripple any Major League Baseball team — the minor league baseball team in Savannah, Georgia creates raving fans. In this episode, the team's owner Jesse Cole helps you design the ultimate customer experience through tools that identify friction points in your current processes. Visit https://donyaeger.com/corporate-competitor-podcast/episode-85/ for a free gift and today's show notes!

You Will Learn:

(5:00) How to use "Idea Paloozas" to grow good ideas from the seeds of bad ideas.

(10:00) The "secret shopper" method Jesse uses to learn how fans really feel.

(15:30) Why customer experience trumps sales and revenue metrics every day.

(17:00) How to identify points of friction in your company. (Hint: NOT surveys!)

(26:30) How to have more fun at work.

(30:00) How to recharge through an "energy audit" of your calendar.

(36:00) How to create a vision like Walt Disney.

Special thanks to Florida State's Lauren Hafner for making this episode possible.

Ep. 84: Tennessee Basketball shaped the first woman to dunk in a nationally televised basketball game. At six-foot-five inches tall, the Pensacola native commands a sweeping view of the impact sports can have on business leadership. "As you progress in your life, you'll only be alone if you don't bring someone along with you," she observed. Michelle has been mentored by some of the best and she constantly reaches back to make sure that she is bringing others along.

Visit https://donyaeger.com/corporate-competitor-podcast/episode-84/ for free access to Michelle's Brilliant Brainstorming workbook!

Episode breakdown:

• 5:00 The secret to changing your next "what if" statement.
• 12:00 The lesson boxing great Roy Jones, Jr. taught her about mentorship.
• 20:00 How to empower people through communication.
• 26:00 How to make your meetings more efficient .
• 28:00 The benefit of practicing the most underestimated quality — helpfulness.
• 31:00 Why every person should wear a "whatchamacallit" to stand out.
• 36:00 The best way to ask for advice.
• 39:00 Why "brilliant brainstorming" is your greatest leadership tool.
• 41:00 Three questions you should ask yourself to get better every day.

Special thanks to Florida State's Brian Schnorr for making this episode possible.

Ep. 83: When Chris became the first person with Down syndrome to complete an IRONMAN Triathlon, he etched his name in the Guinness Book of World Records and received the Jimmy V Award for Perseverance from Tim Tebow at the ESPYS. The process that got Chris over the finish line was a self-improvement model they developed called 1% Better. Today, they share this model with organizations teaching that while you may never be "the best," you can be 1% better when you stop imposing self-limitations and begin the journey to reach your goals.

You will learn:

• The difference between a goal and a dream — and how you can achieve both.
• How to overcome setbacks, avoid burnout, and learn from your mistakes.
• How to make self-improvement a celebration of life rather than a grind.

Visit https://donyaeger.com/corporate-competitor-podcast/episode-83/ for a free gift and today's show notes!

Ep. 82: Dr. Rice was the first woman on the College Football Playoff Committee and one of the first two women to be invited to join the previously all-male Augusta National Golf Course. You may know her as Secretary of State, National Security Advisor, and Director of Stanford's Hoover Institution, but in this episode, you will learn her background as a figure skater, tennis player, and a football savant. Her football coach father taught her so much about the game, she could break down defenses at just six years old!

Visit https://donyaeger.com/corporate-competitor-podcast/episode-82/ for a free ebook chapter on building great teams and today's show notes!

• How to establish rapport during an interview.
• Why Michael Jordan opened up to Don about his relationship with his father.
• How you can be invaluable without being most valuable.
• What Don is best known for on the basketball court. (Hint: It's not his vertical.)

Subscribe here for a free ebook on How to Build Great Teams and today's show notes:

https://donyaeger.com/corporate-competitor-podcast/episode-81/

Ep. 80: Basketball shaped this leader who Chick-Fil-A CEO Dan Cathy called "one of the five greatest people ever to work at Chick-Fil-A." Jeff has founded a new company called The For Company, which helps individuals and organizations achieve excellence by answering two key questions: "What are we known for? And what do we want to be known for?"

The leader's job is to engage his or her team in answering these questions and then, in the role of servant-leader, work to align each team member's dreams, goals, and special talents with the mission of "shrinking the gap" between what you are known for now and what you want to be known for.

You will learn:

• (9:00) How to prevent confusion in the office space.
• (10:00) How to take a "vision inventory."
• (11:30) How to prevent systems and scale from driving out humanity.
• (18:00) How to "honor the audience" as a keynote speaker.
• (19:00) Chick-Fil-A's distinguishing customer characteristic.
• (22:00) How Chick-Fil-A got involved in college bowl games.
• (25:30) The important difference between success and excellence.
• (29:30) How to put the "social" back into social media to reclaim customer loyalty.
• (32:00) The international sign that someone needs encouragement.
• (34:00) Why Jeff carries a pack of thank you cards everywhere he goes.
• (40:00) How to make customers — not the brand — the true stars.

Visit https://donyaeger.com/corporate-competitor-podcast/episode-80/ for a free gift and today's show notes!

Ep. 79: Track shaped this author of 37 books. Tim Elmore has helped sports powerhouses like Ohio State and LSU, and corporate juggernauts like Home Depot and Chick-fil-A, improve team performance by visualizing excellence while learning to embrace ideas that may seem contradictory at first but can lead to great insight.

You will learn:

• What Martin Luther King, Jr. teaches us about leading with absence as well as presence.
• How uncommonly effective leaders leverage both their strengths and blind spots.
• Why emotional intelligence (EQ) impacts our professional success more than intelligence (IQ).
• The key difference between a "guard dog" and a "guide dog" as a habitude for developing bold and creative teams.

Visit https://donyaeger.com/corporate-competitor-podcast/episode-79/ for a free gift and today's show notes!

Ep. 78: Valorie has been featured on the Today Show, Dr. Oz, and now she is joining four other distinguished writers and motivational speakers as part of John C. Maxwell's League of Extraordinary Leaders. She grew up participating in track and gymnastics until she reached high school, at which point she discovered two life-changing activities: cheerleading and leadership! An only child and daughter of a career military man, Burton took naturally to leadership on the first real "team" she ever joined. Although she recalls being a bit too "Patton-like" as a young leader, she took away lessons that served her well as the author of 13 books and founder of Coaching and Positive Psychology Institute (CaPP), headquartered in Atlanta.

Lessons include: The 3:1 principle of good to bad news and the ratio is critical to building strong teams, and how to begin meetings with a "win or a grin" moment.

Visit https://donyaeger.com/corporate-competitor-podcast/episode-78/ for today's FREE DOWNLOAD!

+Connect with Valorie: ValorieBurton.com and CaPPInstitute.com,

Ep. 77: Albion College baseball shaped this business icon. When Joel Manby took over as CEO of SeaWorld, the company was smack in the middle of national controversy following the 2013 release of the documentary Blackfish. Learn how he led with love and came to an agreement with the Humane Society through dialogue, not monologue, in this episode. You will learn:

• How guarding future Hall of Famer Magic Johnson taught Joel how to focus on his strengths.
• The difference between DO goals and BE goals — and why the latter matters.
• How his "Undercover Boss" episode changed his leadership philosophy forever.
• Dolly Parton's lesson in getting honest feedback.

Visit https://donyaeger.com/corporate-competitor-podcast/episode-77/ for a free gift and today's show notes!

Ep. 76: In the spirit of year-end reflection, Don Yaeger uses the last episode of 2021 as a chance to invite podcast producer Savannah Gallagher on the show for a fun behind-the-scenes look recording the first 75 episodes of Corporate Competitor Podcast.

Visit http://podcast-subscribe.donyaeger.com/ for a free gift when you subscribe!

Their energetic conversation includes:

• The emotional connection made with longtime Sony Pictures TV Chairman Steve Mosko
• Previewing a project with National Champion Baylor Basketball Coach Scott Drew.
• Revealing a NEW partnership with John C. Maxwell as Don joins his 'League of Extraordinary Leaders.'
• Three questions you should ask yourself before 2022.
• One technique to apply to get the most out of the personal growth you have already accomplished.