Can you imagine a future where contacting customer service does not elicit a groan or sigh of despair? This is the future that CEO Rowan Trollope is creating at Five9. Their cloud-based platform integrates modern AI and machine learning to efficiently intake customer problems and match them to effective customer solutions. Saving the business world almost a quarter of a trillion dollars annually in customer service costs is the goal and hiring for intellectual curiosity is part of the solution. 

Tune in to learn:

• What is Five9 and what does it do? (6:45)
• How we all benefit from fully integrated and automated customer service solutions. (8:55)
• How can the learnings of one industry serve all others by using AI? (17:11)
• How is machine learning empowering the democratization of technology through no-code solutions like Five9?  (22:35)
• How do we hire for the problems of the future? (31:23)
• How radically and how quickly can the customer service aspect of all businesses be transformed? (38:59)

IT Visionaries is brought to you by  Salesforce Platform. If you love the thought leadership on this podcast, Salesforce has even more meaty IT thoughts to chew on. Take your company to the next level with in-depth research and trends right in your inbox. Subscribe to a newsletter tailored to your role at Salesforce.com/newsletter.

Mission.org is a media studio producing content for world-class clients. Learn more at mission.org.