There are countless ways that humans and technology interact. And those interactions are becoming more and more prevalent in every aspect of daily life. But not everyone likes to use technology in the same way. So when you’re dealing with every single type of person imaginable, like Scott Strickland does as the EVP & Chief Information Officer at Wyndham Hotels & Resorts, you have to really understand and offer every kind of digital experience. It’s a massive job, which takes creativity, coordination, and skill. On this episode of IT visionaries, Scott explains how he manages the job, the role new technologies like A.I. and RPA play in the process, and the other challenges he faces as a CIO. 

Key Takeaways

• The IT experience is much more front-and-center than ever before in all parts of the business operations and customer journey
• The hospitality industry has been disrupted in good ways, but there are still areas where technology is lacking or not up to par
• After you digitally transform, you evolve and must keep evolving

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IT Visionaries is brought to you by the Salesforce Customer 360 Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform

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