In this episode of Creating Disney Magic, Lee Cockerell answers listeners questions.

Should you attend every meeting you are invited to attend?

What should you do when suppliers cause a situation where you can't serve your customer?

How can you attract more customers if you don't have an ideal location?

Want to get your time management under control? Get on the list to find out more about Lee Cockerell's upcoming Time Management Magic course.

To create balance at both work and home you need to be clear about what you need to get done at both work and in your personal life.

True balance comes when everyone in your life is happy. If you are happy, but your boss is upset, you don't have balance. If you are happy, but your spouse is not happy, you don't have balance.

Balance can be learned. If your life is out of balance, it can be fixed. It is hard to have balance, but when you get there, life is good.

You can take the first step towards balance by getting your time under control. Start with the Time Management Magic course.

Would you consider leaving an honest review for Creating Disney Magic? You can do that here.

You need to decide what culture you want and introduce it to everyone in the organization through clear expectations.

The way the leader acts dictates the culture of the rest of the organization.

Cultures get better or worse very slowly.

Find out more about Lee Cockerell's Time Management Magic course here.

If you enjoy Creating Disney Magic, you can leave a review here.

There are two types of meetings, either to give out information or to make decisions. Understanding the difference between the two types of meetings will determine who should be at the meeting.

If you want to have an effective meeting, the first step is to determine if you should even have a meeting. If it is vital to have a meeting, be prepared, have an agenda and keep it as short as possible. If you start on time and stop on time, you will begin to have meetings people will look forward to showing up for.

Would you consider leaving a review for Creating Disney Magic? You can do that here.

Find out more about Lee Cockerell's Time Management Course.

In any organization, we all have different jobs, but there should be a single purpose everyone is working towards.

A mission statement does not have to be a well-written paragraph displayed on a wall. Instead, create a single statement that drives decision making and behavior in the organization.

Instead of developing a mission statement, values, and a vision, use the one sentence statement of the purpose of the work you do.

If you enjoy Creating Disney Magic, let us know. You can leave a rating and review here.

In this episode, we mention Creating Magic and The Real-Life MBA.

Find out more about Lee Cockerell's Time Management Course.

Communication is usually the number one complaint in any organization.

Too many managers don't plan their communication. Employees find it boring and don't get the message. In fact, most managers aren't even sure what message they are trying to get out to employees.

Bob Burg, co-author of the The Go-Giver, returns to Creating Disney Magic to discuss how to improve employee communication in any organization.

Find out more about Bob Burg here. You can buy The Go-Giver here.

Find out more about Lee Cockerell's Time Management Magic course.

What is the difference between a poor experience, a good experience, and a great experience?

The difference is the value you provide.

If you provide enough value, not only will people want to come back, they will tell others about your business.

Bob Burg, co-author of the The Go-Giver, joins Creating Disney Magic to discuss how to create magic though providing exceptional value.

You can find out more about Bob Burg here, and buy the The Go-Giver here.

Want to create magic with your time? Find out more about the Time Management Magic Masterclass here.

Lee Cockerell dealt with depression when his wife nearly died after surgery. Jody Maberry dealt with depression after his brother was killed by a drunk driver.

Together, they talk about how to deal with depression.

Even if you have never been depressed, chances are you know someone who is battling with depression.

Lee also discusses how to identify and deal with depression in the workplace.

Leave an iTunes review here.

Customer complaints can be delicate. How you deal with an unsatisfied customer will shape their opinion of the company.

At Disney, Lee made sure managers knew to never get defensive with guests. Never try to win the argument with a customer.

Your goal with a complaining customer is to win them over. Make them happy before they leave your business.

Remember, emotional feedback from a customer will help you realize where you need to improve. Understanding where you need to improve, will help you move from good to great.

It is not the problem that gets you in trouble, it is how you solve it.

Click HERE to learn more about the Time Management Magic Course.

You can leave an iTunes review for Creating Disney Magic here.

Most people, no matter what level they are at in an organization, dread performance reviews. It does not have to be that way.

Lee Cockerell offers some insight into a better way to handle performance reviews so employees benefit from the process.

There should be no surprises on a performance review. Every item, good, bad, or ugly, should have been discussed throughout the year.

Here is a performance review resource from Harvard Business Review.