Imogen is 21-years-old. She's also invisible – financially. Despite renting for 2 years, working and paying her bills on time the credit agencies she's contacted won’t let her see her credit record because her "identity can’t be verified." What does that mean and what can Imogen do? Guests Imogen and James Jones, Head of Consumer Affairs at Experian.

Dan Whitworth reports on a woman's 20 month fight to retrieve £14,000 of her deceased mother’s savings. The money was taken via two direct debits fraudulently set up during the final 4 years of her mother's life when she’d been diagnosed with dementia. The fight to reclaim the cash only ended after Money Box stepped in. Guest: Veronica Gray, Director of Action on Elder Abuse, Northern Ireland.

If you’ve been so unsettled by that tv ad with the animatronic head of Arnie Schwarzenegger that you can't take in any of the words, you may have missed the central message – August 29th is the deadline to make a payment protection insurance claim. Guest: Emma Stranack, the FCA's PPI deadline campaign lead.

Reporter: Dan Whitworth