663: In this interview, Dan covers the topic of leveraging digital channels to build a resilient business model. Dan begins with an overview of IHG, the company’s differentiating factors in the hospitality space, and his purview as CTO. He recalls the nimble strategy the company adopted during the early stages of the pandemic and how he focused on new digital channels as well as transitioning towards next-generation capabilities through an art-of-the-possible mindset. Finally, Dan gives his perspective on emerging trends in technology that could impact the hospitality industry and the keys he attributes to his successful career.