Episode 266: In today's episode Lori candidly shares a heartfelt update on her father, Lenny, with Vonda and listeners. Lori takes us through the emotional journey she faced while simply trying to accomplish a task over the phone, reflecting on the conflicting roles of being both a customer and an expert in customer experience and sales. Through her personal experience, Lori emphasizes the importance of effective communication in shaping the customer's journey. Drawing from her expertise in customer service, she underscores the need for better training and a deeper understanding of customer interactions for employees. Tune in to gain valuable insights into customer service and discover the lessons learned from Lenny's experiences.

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