In an economy where choice is abundant and earning attention is a challenge, leaders need to be more intentional than ever before to drive true customer loyalty. On this episode, Matt Whiat and Barry Kirk of Chapman & Co. Leadership Institute, Barry-Wehmiller’s leadership and culture consulting arm, have an in-depth discussion on trends in customer loyalty. Barry shares why most companies need to rethink their loyalty approach, how it relates to leadership, why your customer experience can never exceed your employee experience, and why the foundation of loyalty starts with understanding that, "Customers are human beings first."

In an economy where choice is abundant and earning attention is a challenge, leaders need to be more intentional than ever before to drive true customer loyalty. On this episode, Matt Whiat and Barry Kirk of Chapman & Co. Leadership Institute, Barry-Wehmiller’s leadership and culture consulting arm, have an in-depth discussion on trends in customer loyalty. Barry shares why most companies need to rethink their loyalty approach, how it relates to leadership, why your customer experience can never exceed your employee experience, and why the foundation of loyalty starts with understanding that, "Customers are human beings first."

In an economy where choice is abundant and earning attention is a challenge, leaders need to be more intentional than ever before to drive true customer loyalty. On this episode, Matt Whiat and Barry Kirk of Chapman &amp; Co. Leadership Institute, Barry-Wehmiller’s leadership and culture consulting arm, have an in-depth discussion on trends in customer loyalty. Barry shares why most companies need to rethink their loyalty approach, how it relates to leadership, why your customer experience can never exceed your employee experience, and why the foundation of loyalty starts with understanding that, "Customers are human beings first."

Customers are People Too!

One of the most fundamental of human needs is to know that who we are and what we do matter. As leaders in business, we have the unique opportunity to let our team members know that they do. And when they feel valued and cared for at work, they return home and enjoy better relationships with their loved ones, friends, neighbors and others. 

This world needs Truly Human Leadership.

On this podcast, you'll hear about what it means to be conscious leaders and have a conscious business. You'll hear from voices of inspirational leadership like Simon Sinek, Amy Cuddy, Raj Sisodia of Conscious Capitalism and many more. You'll also hear stories and insights learned through Barry-Wehmiller and it's CEO Bob Chapman's transformation to traditional business management to Truly Human Leadership.

Business

Careers

Management

One of the most fundamental of human needs is to know that who we are and what we do matter. As leaders in business, we have the unique opportunity to let our team members know that they do. And when they feel valued and cared for at work, they return home and enjoy better relationships with their loved ones, friends, neighbors and others. This world needs Truly Human Leadership. On this podcast, you'll hear about what it means to be conscious leaders and have a conscious business. You'll hear from voices of inspirational leadership like Simon Sinek, Amy Cuddy, Raj Sisodia of Conscious Capitalism and many more. You'll also hear stories and insights learned through Barry-Wehmiller and it's CEO Bob Chapman's transformation to traditional business management to Truly Human Leadership.

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Customers are People Too!

Customers are People Too!

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