There is a lot going on in the world right now. Whether it is understanding the benefit of Cloud services or navigating this new season in the world of hiring and retaining talent, leadership is taking a long hard look at how they operate. One thing leaders need to be looking at is how they can cut through the multiple layers of management and connect directly with employees.

With every layer of management you add, communication gets diluted. It becomes a grown-up version of the game of telephone. By the time concerns get to the correct individuals, the message is corrupted from the original intent. As leaders, we need to prioritize connecting directly to those at the source of a situation.

When you hire the right people and provide the needed quality training, you don't need as many managerial layers. By respecting, including, and involving those on the front lines, you create a culture that empowers employees to do the right thing. Hire the right people, and you won't need backup levels of micromanagers.

When you focus on the purpose and not the power, you can foster a culture of clear communication. Remember what you are here for – taking care of your customers and your employees. Seek to resolve issues quickly and correctly, and you can do more with a smaller yet stronger staff.

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Carol Quinn