It is common for customers to return to your brand when they feel valued and enjoy the overall experience.

Having that culture of appreciation within your business, where your team members or your internal customers feel valued and recognized for their great work, will also reflect on your external customers’ experience. 

Today, I am flying solo to share with you the secret to building a perfect customer experience. 

In this episode, I will talk about the most important questions to ask your internal and external customers. I will also discuss how I have been using Net Promoter Score (NPS) to measure customers’ experience.

Topics include:

Resources mentioned:

Net Promoter Score: https://www.netpromoter.com/

 ScaleMAP Method: https://www.dariusclass.com/training-video 

Connect with Darius:

Website: https://therealdarius.com/

Linkedin: https://www.linkedin.com/in/dariusmirshahzadeh/

Instagram: https://www.instagram.com/imthedarius/

YouTube: https://therealdarius.com/youtube

Book: The Core Value Equation https://www.amazon.com/Core-Value-Equation-Framework-Limitless/dp/1544506708

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