In this episode, I talk about the importance of keeping promises in business and why it matters so much to me personally. I share experiences where broken commitments damaged trust, and how those moments shaped the way I lead today. I also walk through the systems I’ve put in place to hold myself and my team accountable, making sure we always follow through for our customers. You’ll hear why clear communication and structured proposals aren’t just paperwork—they’re the foundation of trust and strong relationships in business.

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