In this episode, I dive into the importance of consistently creating value in business. I share insights from my own experiences and from observing franchises, where operational consistency is the backbone of success. I talk about how systems create reliability and quality, and why that matters so much for both the business and the customer. Using examples from some of my favorite restaurants, I highlight how franchises maintain high standards—and how we as business owners can take those same lessons to elevate our customer experience and boost operational efficiency.

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