In this episode of Dental Business Mentor,  Dr. Etch and Dr. Bhullar tackle the question, What do I do when my team member knows what to do but doesn’t do it?

Dr. Bhullar explains…

-Team members need authorship over systems.  Include them in the process

-Explain the why.  Why are we doing things this way?

-How does this system working well affect them and make their life easier? Does it reduce stress and future work them?

-Focus more on the results, rather than the process.

Dr. Etchison explains…

-What is the goal of the system?  Be clear!  The why is so important!

-Why would a sane person not follow the system? Ask yourself.  Ask the team member. Ask for input from them.  We need to have a real conversation.

-Make sure you are clear on what the system and the conditions of the system are.  Get it in writing.

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If you are ready to take your practice to the next level, Dental Business Training by Dr. Paul Etchison can be found at Dental Business Mentor.

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