The way you handle customer complaints can make or break your company. Today, companies often look for a quick and easy way to deal with complaints. Automated options are a good resource, but you can’t let technology take the place of truly serving your customer.

Disney is known for its customer service and how they handle complaints. They investigate each one with a personal call. That in and of itself can serve to resolve issues. People need to feel heard, and having the opportunity to talk with someone who genuinely cares about their experience goes a long way in handling issues. Couple that with a quick response, and you will be leaps and bounds ahead of the competition. People want to know that they aren’t just a number. Personal contact and solutions show customers they are valued, which cultivates customer loyalty.

For smaller companies, you can still offer top-notch customer service. Make sure your train your employees to handle complaints. Equip them with a clear understanding of what they can do to correct a situation versus what needs to be escalated is the first step. Don’t take complaints personally or get emotional when you receive one. Respond as quickly as you can. Remove uncertainty and let your customer know you are handling the situation. Lastly, have a system in place to ensure whatever you committed to doing gets done.

Whether you are a large or small business, a personal touch goes a long way. People want to be individually served and heard. Don’t take complaints personally, and do your best to personalize solutions and service.

If you are looking for a vacation planner that will handle your next trip personally, reach out to Magical Vacation Planners at 407-442-2694 and let them personalize your next vacation.