Let’s be real here - one of the biggest downers and causes of stress in your life as a studio owner, is dealing with difficult customers.

Whether it’s a high-maintenance student, or a nightmare dance-mom (or anywhere in between), Noah and Clint have dedicated an entire week to this very topic. At the end of this week you and your team will be prepared and confident when it comes to:

- Your definition of a ‘difficult customer’, and how to use this clarity to best respond and react to customer demands.

- What to do when your ‘difficult customer’ is someone you need to see every week (sometimes multiple times per week) including how to define expectations of what they want, and align it with what you provide.

- Noah’s unique and brilliant insights into “hungry hippos” and “problem children”. He will tell you who these customers are in the dance studio, and how do we deal with them.

- Asking the question: “Is every customer worth keeping?” And how to know how, and when it’s time to say ‘goodbye’ to a problem customer.

We also share tips, training and strategies for your admin and customer service team to ensure they feel 100% empowered to deal with difficult customers efficiently, effectively and confidently.