Wedding Pros who are ready to grow - with Becca Pountney

Dealing with emotional wedding clients - with Leah Weinberg


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In today's episode, I chat with Leah Weinberg, a former wedding planner turned lawyer, about her book "The Wedding Rollercoaster" and the emotional side of wedding planning.

We discuss the importance of understanding the psychology behind weddings and really tuning in to clients' behaviour and emotions to provide better support and a more personalised experience.

We also chat about some of the tricky situations she's faced, like dealing with difficult family dynamics and incorporating cultural and religious traditions into her clients wedding days.

Check out Leah's book on Amazon

Follow Leah on Instagram

Oduberg

Want to meet other likeminded wedding pro's so that you can share ideas, network and help each other out? Then why not go ahead and join my free Wedding Pro community over on Facebook:

https://www.facebook.com/groups/weddingprosreadytogrow/


Find out more about how I can help you grow your wedding business over on my website or Instagram page:

www.beccapountney.com

www.instagram.com/beccapountney

Time stamps:

The Inspiration for the Book [00:02:45] Leah Weinberg shares the story of how a conversation with a client inspired her to write her book, "The Wedding Rollercoaster."

The Psychology Behind Weddings [00:05:45] Leah Weinberg discusses the emotional side of wedding planning and the tough conversations that couples may have to navigate.

Why Couples Get Stressed [00:07:17] Leah Weinberg explains the various factors that contribute to the stress and emotion that couples experience during wedding planning, including family dynamics, money, and past relationships.

Understanding the Client's Experience [00:09:07] Importance of understanding the client's behavior and experience in the wedding industry.

Dealing with Difficult Emotions [00:12:11] Process for dealing with difficult emotions from clients and understanding one's own emotional intelligence.

Challenges Faced by Couples [00:16:58] Example of a couple from different cultural backgrounds and the challenges they faced in combining their traditions for the wedding ceremony.

Breaking down the planning process [00:22:05] Leah Weinberg shares her advice on how to help couples navigate the overwhelming process of wedding planning by breaking it down into smaller, more manageable steps.

Importance of context when asking personal questions [00:21:13] Leah Weinberg and Becca Pownall discuss the importance of providing context when asking personal questions to clients, especially when it comes to family dynamics and cultural or religious traditions.

Dealing with unexpected life events [00:24:38] Leah Weinberg shares a story of a couple who went radio silent during the planning process due to an unexpected breast cancer diagnosis, and how she handled the situation with empathy and professionalism.

The Wedding Rollercoaster [00:26:25] A former wedding planner turned lawyer shares a heartwarming story of a couple who decided to shave their heads in solidarity during the wedding planning process.

Creating Touchpoints [00:31:13] The importance of creating touchpoints and checkpoints during the wedding planning process to avoid miscommunication and ensure a positive experience for clients.

Becoming Emotionally Intelligent [00:33:32] Tips on how wedding professionals can become more emotionally intelligent and self-aware to better handle heavy emotional situations during the planning process.

Putting up emotional boundaries [00:35:09] The guest shares her experience of having to consciously put up emotional boundaries with clients and not take on their emotions. She also suggests meditation as a helpful tool.

Compartmentalizing work and personal life [00:36:51] The host and guest discuss the importance of compartmentalizing work and personal life, and not letting work emotions spill over into personal life.

Importance of reading "The Wedding Rollercoaster" [00:37:42] The guest talks about how her book is helpful for both couples and wedding vendors, and how it can improve communication and relationships between them. The host suggests making it a prerequisite for working with them.

Mentioned in this episode:

Wedding Pro Business Builder

My signature programme the Wedding Pro Business Builder is LIVE and you will want to take a look at it! Find all the details on the link below:

https://go.beccapountney.com/businessbuilder

Wed Pro Biz Builder

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Wedding Pros who are ready to grow - with Becca PountneyBy Becca Pountney

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