Defining Hospitality

Kristen Conry is the Senior Vice President of Global Design for Marriott International. She is a hospitality design guru and is the embodiment of the spirit of generosity. She’s worked with some of the most influential leaders in this industry and she shares their passion for creating unique experiences for guests. Kristen sits down with host Dan Ryan to talk about her journey in #hospitality and what it all means to her.

Takeaways: 

• Innovation and new design ideas are something that should be at the forefront of all aspects of hospitality.
• Hospitality has influenced other settings such as corporate settings and other places. The design aspect has launched a new way of looking at spaces. 
• Many hotels don’t live up to the value of “people first”. You want to make sure the core of your industry is reflected by how you treat your employees.
• Hospitality is the spirit of generosity. It is the feeling you get when you give to others in a way that is selfless to you.
• Design can’t make up for bad service. It is still important but you need to make sure the service you provide is at the top of its game.
• Given the constraints with architecture now, it has forced companies to be more creative and create different experiences by focusing on what really matters and what has the most impact. 
• We’ve seen the baseline for design in American culture elevate in recent years and that is a positive and exciting aspect.

Quote of the Show:

19:09 “To me, hospitality is that spirit of generosity. And it's when we anticipate and we delight people and we do it in that really selfless way that it delights us to do so.”

Links:

• LinkedIn: https://www.linkedin.com/in/kristen-conry-32aba558/
• Website: https://www.marriott.com/default.mi
• Panel: https://www.linkedin.com/posts/conry_im-speaking-at-hd-expo-conference-2022-activity-6921903747656757248-s5CE?utm_source=linkedin_share&utm_medium=member_desktop_web

Shout Outs:

0:33 Hyatt

0:36 Larry Traxler

13:18 Arnie Sorenson

16:01 Marriott Bethesda Hotel

16:07 Berman Falk

16:49 Marriott Sorenson Center for Hospitality Leadership

16:55 Howard University

16:56 Damon Lawrence

34:40 United Nations

36:15 Ed Webber

36:23 Scott Fortman

36:24 Richard Gibbons

38:07 John Meiser

38:27 Emily Keip

38:54 Jordan Mozer

39:01 Adam Lara

39:26 Jay Pecotte

45:05 Back to the Future

47:34 Starwood

1;01:23 HD Expo

1;01:24 BDNY

Ways to Tune In: 

• Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPX
• Apple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386
• Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1s
• Amazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419
• Podbean: https://www.defininghospitality.live/
• Youtube : https://youtu.be/Kl5fFwQjppg

James Cull is the Design Director at Rottet Studio. He has had a passion for design since he was 10 years old, and he brings that passion to every project that he works on. James sits down with host Dan Ryan to share his journey through #hospitality and what it all means to him.  

Takeaways: 

• It’s the job of the hospitality expert to take a hotel and make it a special place that feels warm and kind. 
• There are two approaches to design, you want to understand the customer and the ethos of the brand. That way you can tailor the design to the guests.
• You want the guests to leave the hotel where they feel like they had an enriching experience and make sure to interest them.
• Hospitality is all about making people feel comfortable in a space that isn’t familiar to them. You want to make them feel like it’s a home away from home. 
• Don’t be afraid to think outside the box. That is how innovation is created and it allows for new opportunities.
• It’s good to have people with different views or ways of working all on the same project. That can allow for different perspectives to overlap and create new ideas. 
• There is a lot of flexibility and openness in different disciplines of design. 

Quote of the Show:

15:55 “There’s a romance in that, I think ties back to this idea of hospitality and making people feel comfortable in a space that they're not typically because they're not familiar with it.”

Links:

• LinkedIn: https://www.linkedin.com/in/jameserwincull/
• Website: https://www.rottetstudio.com

Shout Outs:

0:43 Marriott Headquarters Hotel

0:52 Arne Sorenson

8:44 Pratt Institute

10:09 Barack Obama

23:00 Yabu Pushelberg

23:10 Lizette Viloria

23:15 Rockwell

23:26 George and Glenn

24:26 David Davis

24:27 Lauren Rottet

30:59 Platinum Circle Awards

31:03 Larry Traxler

31:13 Jordan Mozer

38:44 Belmond

39:12 LVMH

44:57 “Drawing From the Right Side of the Brain” by Betty Edwards

Ways to Tune In: 

• Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPX
• Apple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386
• Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1s
• Amazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419
• Podbean: https://www.defininghospitality.live/
• Youtube : https://youtu.be/4lihXw-97BY

Shari Bayer is the Founder and President at Bayer Public Relations. She’s been working in the restaurant industry since she was 16, so she knows the industry inside and out. Her passion for this beautiful industry is evident, especially through her podcast “All In the Industry”. She sits down with host Dan Ryan to talk about her journey through #hospitality and what it all means to her.

Takeaways: 

• Hospitality has the most transferable “soft skills” that anyone can have. Hospitality isn’t just limited to hotels and restaurants, it is everywhere.
• Every restaurant is different with what is unique and what their story is. It can be hard to talk about yourself but it’s important to be vulnerable and show the world who you are. 
• Hospitality is all about making the guest feel welcomed and important. You want the guest to leave feeling happy and return often.
• Design plays a huge role in the feeling of a restaurant or a hotel. It’s part of the complete package that is hospitality.
• The pandemic has changed how restaurants work, with the guidelines shifting from outdoor to indoor dining back and forth.
• You can’t teach someone to be a nice person, but you can teach them nice skills. When hiring someone, you want them to have the right personality. Hire for culture and not skills. 
• Don’t be afraid to challenge yourself. Push yourself outside of your comfort zone pieces at a time.

Quote of the Show:

12:44 “When people understand hospitality or get it right, they make you feel so special and so welcome, and so important and that they're genuinely happy to see you. They want you to feel good.”

Links:

• LinkedIn: https://www.linkedin.com/in/shari-bayer-2272862/
• Website: https://www.bayerpublicrelations.com/
• Podcast: https://www.allintheindustry.com/

Shout Outs:

3:39 Sullivan Street Bakery

4:30 Jim Lahey 

5:37 Mark Bittman

5:40 New York Times

13:33 Glen Coben

13:46 Architect's Cookbook by Glen Coben

18:30 Barbara Sibley

18:31 La Palapa

21:36 Independent Restaurant Coalition 

22:25 Prune

22:26 Gabrielle Hamilton

25:22 Danielle Boulud

31:41 Gramercy Tavern

32:34 Le Bernardin

34:36 Danny Meyer

41:37 Line Hotel

42:38 Spoken English restaurant in DC

49:32 Heritage Radio Network

49:34 Roberta’s Restaurant

51:59 Charlie Trotter

57:40 HOST Conference 

52:58 William Vale in Brooklyn

1;01:12 Jimmy Yui

1;07:03 Rock Bottom Brewery

Ways to Tune In: 

• Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPX
• Apple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386
• Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1s
• Amazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419
• Podbean: https://www.defininghospitality.live/
• Youtube : https://youtu.be/wBp1GBCqVJk

Shaun de Vries is the Founder and Director at Open Pantry Consulting as well as the co-founder and host of the long running and very popular Principle of Hospitality podcast. He sits down with host Dan Ryan to talk about what #hospitality is like in Australia and his journey working in this beautiful industry. 

Takeaways: 

• North America has always been a figurehead of the best level of hospitality around the entire world.
• Hospitality is a collection of moments. These are all very special moments to the people who are involved and people in the industry are honored to share these moments.
• Depending on what your brand is, it might be more beneficial to start in a suburban area and then expand into cities to test if that is a viable market.
• The hospitality industry was hit hard during the pandemic, especially in Australia. They recorded the world’s longest lockdown period.  
• In hospitality you teach service, empathy and how to walk in someone else’s shoes to better understand where they are coming from. 
• It’s a challenge to hire people right now so you want to make sure when you bring a new person on board, the first six weeks are positive and exciting. 
• You want to learn and listen from those around you. People you surround yourself with have a great depth of knowledge you should take advantage of.

Quote of the Show:

9:05 “I think like anything in hospitality is a collection of moments. We're fortunate in the hospitality industry, the fact that we get to share some of the most important moments in people's lives. And that might be a surprise engagement, there might be a birthday, there might be some other form of celebration. It might be a first date, it might be a wedding, all these different things that people trust us with is really, really important when you think about it as a hospitality professional.”

Links:

• LinkedIn: https://www.linkedin.com/in/shaun-de-vries-80bbb685/?originalSubdomain=au 
• Website: https://www.openpantryconsulting.com/
• Podcast: https://principleofhospitality.com/

Shout Outs:

12:03 Grilled, Australia

14:08 Facebook

21:35 Four Fingers Crispy Chicken

23:50 Kath and Kim

34:28 LA Crows

52:03 Stumptown

52:18 Grumpy’s

53:05 Nick Stone

Ways to Tune In: 

• Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPX
• Apple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386
• Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1s
• Amazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419
• Podbean: https://www.defininghospitality.live/
• Youtube : https://youtu.be/bmA8imF22Tc

AiLun Ku is the President and CEO of the Opportunity Network. She sees the talent in the next generation and is committed to making sure they are given the same chances as others. AiLun sits down with host Dan Ryan to talk about her view on #hospitality and how to give everyone the sense of being welcomed.

Takeaways: 

• Inspiring the youth can have such a great lasting impact. They are the ones who can change the world for the better. 
• It’s ok to admit that you don’t know everything and open up about the mistakes that have been made because that creates room for growth.
• You want to claim your identity and be proud of who you are. You can use that to guide your journey in life. 
• Hospitality is a state of exchanging culture. It feels warm and inviting, like it was meant to be that way all along.  
• The way we think about social justice in mass experience injustice. You can train people so that injustices aren’t a part of your company.
• We are not truly in a space where opinions or voices from people of color are being taken with as much weight as they should be, but that doesn’t mean it can’t change for the better with the younger generation.
• It’s important to open the mind of the next generation to hospitality opportunities and what is going on in the world. 

Quote of the Show:

6:49 “We don't know everything. And when we don't know it, we'll try to figure it out together. And so for so long, our students, our alumni, they say, tell us, bring in more speakers that are willing to talk about failures and the mistakes. We gesture to the idea of mistakes and failures. And so when we normalize it right in conversation, then it becomes normalized for our young people.”

Links:

• Twitter: https://twitter.com/ailun_ku
• LinkedIn: https://www.linkedin.com/in/ailun-ku-8770211/
• Website: https://opportunitynetwork.org/ 

Shout Outs:

8:27 Catskill Mountains

15:39 Carl Jackman

27:48 MIT Media Lab

27:52 Local Voices Network

29:10 Worth Doing Wrong by Arnie Malham

31:08 Cortico AI

33:01 Star Trek

37:41 OppNet Gala

39:22 Brian Weinstein

39:29 Independent Lodging Congress

41:10 Damon Lawrence

49:31 NYU’s Robert F. Wagner School of Public Service

Ways to Tune In: 

• Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPX
• Apple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386
• Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1s
• Amazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419
• Podbean: https://www.defininghospitality.live/
• Youtube : https://youtu.be/3GOUbsyoZWw

David Tracz is the Partner and Founder at 3877. He knows the importance of building a good relationship with your clients and making sure you are working with them on a project. He sits down with host Dan Ryan to share his thoughts on #hospitality and what it all means to him. 

Takeaways: 

• You want to make your clients feel welcomed and comfortable in the environment that you build for them.
• When working with clients, don’t treat it like it’s a job but treat it like you are working together with them. You want to build a relationship and connection with them.
• Building trust with your clients is important. You want to prove you can get the work done in a timely manner but also have respect for them.
• You learn something new everyday. It’s ok to not have the right answer and try something new and see if that works, that is how you grow.
• Working with residential clients allows you to better understand your clients than you would if you work in an office or with commercial clients. 
• There are many different types of hospitality and while they may differ, they all learn from each other and take inspiration from each other.
• Technology allows for a greater development in hospitality allowing the experience to be more tailored to each guest's liking.

Quote of the Show:

12:06 “I think we really focus on just building that relationship, talking to them. It's not about the job. It's about us working together. I just hope that it's going to come eventually because we're good at what we do. And we like to execute on beautiful projects. And, I think that mentality is just a better way to look at things.”

Links:

• LinkedIn: https://www.linkedin.com/in/david-tracz-2ab33a/
• Website: https://www.3877.design/

Shout Outs:

0:41 Aliya Khan

0:42 Marriott

2:19 Pepe Moncayo

2:59 Boqueria Restaurant in DC

3:03 Jaan

8:29 Business of Architecture Podcast

11:26 Knead

14:22 Succotash in DC

26:19 OPX

33:05 Bashar Wali

35:24 Independent Lodging Congress

41:31 Setting the Table by Danny Meyer

44:24 James Bond

46:03 Nvidia 

46:07 BMW 

Ways to Tune In: 

• Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPX
• Apple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386
• Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1s
• Amazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419
• Podbean: https://www.defininghospitality.live/
• Youtube : https://youtu.be/cj7qFKFCvTE

Christina Flannery is the Director of Design at Park Hotels and Resorts. She uses her keen eye for renovation to help the design of hotels and provide a sense of community and belonging to them. She sits down with host Dan Ryan to share her journey through the world of #hospitality and what it all means to her. 

Takeaways: 

• Hospitality is all about being social and feeling that sense of community and belonging when you are at home or away. 
• There is a higher level of engagement in multifamily living spaces, which contributes to the sense of community.
• Springtime is a time of rebirth, and it will be a great time for travel and for the hospitality industry to bounce back.
• Your front staff is incredibly important. They are the ones who are talking with guests daily and know what it takes to make guests feel welcomed and at home.
• It’s the little gestures of hospitality that really keep people going and keep them coming back. 
• Technology advances for hospitality can help to make guests feel more at home. It can allow them to set whatever temperature they want or any lighting setting they want.
• The design of a place can change the entire mood of a person walking into it. 

Quote of the Show:

11:21 “Springtime is around the corner and it's always a nice rebirth. You're kind of shedding that cold winter and into something new and fresh. And I feel the light at the end of the tunnel here with where we're headed. It’s exciting for hospitality because I think everybody's going to want to be traveling and they're getting out there, seeing what's out there and plan their next vacation or their next business trip. It's gonna really focus around the amenities and what the property has to offer.”

Links:

• LinkedIn: https://www.linkedin.com/in/christina-flannery-15732937/
• Website: https://www.pkhotelsandresorts.com/

Shout Outs:

3:23 The Hilton in Ocean City, MD

3:41 Marriott

10:04 ALoft Marriott

16:27 Digital Key

29:30 Signia by Hilton

29:33 Waldorf Astoria

31:04 Hilton Hawaiian Village

46:49 Doubletree Hotel

47:38 Dave Kaplan

47:39 Death and Company

48:10 Equinox

48:11 Merivale

48:22 Tiger King

Ways to Tune In: 

• Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPX
• Apple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386
• Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1s
• Amazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419
• Podbean: https://www.defininghospitality.live/
• Youtube : https://youtu.be/GCQbm8tU5KE

Karin Harrington is the Principal at Studio Partnership. With almost 30 years of experience in the industry, she has a keen eye for quality design. She has won many awards from many of the major hospitality brands. She joins host Dan Ryan to talk about her journey through the world of #hospitality and what it all means to her. 

Takeaways: 

• The hospitality industry is full of people who love what they do. They don’t view it as a job but rather something that they are lucky enough to do.
• Going on a vacation is aspirational. You want to go somewhere where you feel relaxed and comfortable in the environment.
• A sense of community can bring a positive impact to a business. You want to make employees feel welcomed where they are. 
• You need to be empathetic with others. Everyone who plays a role in hospitality is important and if you don’t have that, then your space will never see success.
• The first step in the design process is programming. It’s your responsibility to make sure that you communicate effectively with the clients to make sure everyone is on the same page.
• Hospitals and doctors offices are spots where hospitality hasn’t really taken hold yet. There are a lot of factors at play as to why this hasn’t happened yet.
• COVID has changed it so that people have really slowed down and focused on what is most important to them. 

Quote of the Show:

16:34 “Hospitality is so different. It is really a lifestyle. People ask like how you asked me to explain it and it goes all the way to the root of my being. It is the way I was brought up as well as it is part of my personality type.  It is both of those things.”

Links:

• LinkedIn: https://www.linkedin.com/in/karin-harrington-568b95b/
• Website: https://studiopartnership.net

Shout Outs:

Aaron Anderson

6:41 Rebecca Jones

14:30 ACE Hotel

15:50 Capital One

15:54 TD Bank

18:50 Verdans

19:38 Chevy Chase Club

33:01 Mercy Hospital in Baltimore

39:25 Amy Jacobowsky

41:07 Christina Hart

46:41 Charlie and the Chocolate Factory

Ways to Tune In: 

• Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPX
• Apple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386
• Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1s
• Amazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419
• Podbean: https://www.defininghospitality.live/
• Youtube : https://youtu.be/41Xr1HU5XPM

David Allen is the Founder at the David Allen Company. He’s also the author of many books, including “Getting Things Done: The Art of Stress Free Productivity”. Having your mind open and a clear space can help to keep you functioning at a high level and be better at what you do. David sits down with host Dan Ryan to share his thoughts on #hospitality and what it all means to him. 

Takeaways: 

• Having a clear space in your mind allows you to deal with surprise and change in a better way. 
• Hospitality is all about making others feel a welcome experience. You want those around you to feel at home. 
• You need to have authentic conversations with those around you. If you are at a hotel and you don’t like your room, it’s ok to say so. 
• Managing your staff in the right way is a key to success. You want to set a good standard for them to follow and make sure they keep up with it. 
• A checklist is an incredibly important part of everyday life. Making a checklist can help to make sure that everything that needs to get done is actually done.
• Communication is key. You want to make sure those around you feel appreciated and know that you are engaged in the conversation.
• When working on a project, you want to think of two key components. You want to think of the outcome desired and the actual step required to reach that. 

Quote of the Show:

7:08 “When I think about when I have felt hospitable or being hospitable towards people with me, it was heartfelt. It was authentic and it was service oriented. It's a real communication from a caring place. It says, how can I help? How can I serve? So I think hospitality is not just for the industry. I think it's for the human being as an experience.”

Links:

• Twitter: https://twitter.com/gtdguy?lang=en
• LinkedIn: https://www.linkedin.com/in/davidallengtd/
• Website: https://gettingthingsdone.com/
• Book Link: https://www.amazon.com/Getting-Things-Done-Stress-Free-Productivity-ebook/dp/B00KWG9M2E

Shout Outs:

0:59 Danny Passman

10:21 Raul Leal

10:24 S.H. Hotels

12:07 Four Seasons San Francisco

13:24 Nanci Sherman

13:42 Hilton Hotel Miami

16:09 The Checklist Manifesto by Atul Gawande

17:30 Kepler’s Books in Menlo Park, CA

17:35 Jerry Garcia 

17:38 The Warlocks

17:39 Grateful Dead

21:05 Being Mortal by Atul Gawande

21:17 E-Myth Revisited by Michael E Gerber

32:48 Suzuki

32:49 Alan Watts

34:32 Franklin Covey

Ways to Tune In: 

• Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPX
• Apple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386
• Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1s
• Amazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419
• Podbean: https://www.defininghospitality.live/
• Youtube : https://youtu.be/KJY9_ORrWtU

Carrie Tolman is the Associate Principal at KTGY Simeone Deary Design Group. She has a keen eye for interior design and uses her roots in southern hospitality to help influence the style she uses today. She joins host Dan Ryan to share her #hospitality journey and how she got to where she is now.

Takeaways: 

• Hospitality by definition is temporary lodging. You want to make it feel like more than that though, you want to make it a home away from home.
• Architecture is sculpture in motion.
• Design can be part of a beautiful experience. It can help create a beautiful view and it is a work of art.
• Southern hospitality is world renowned and it’s an expectation when you go there. It’s an art of how you entertain and host. 
• Interior design and hospitality are both about the service level and how you can create an experience for your guests.
• Reconnecting with those around you is important. It’s a nice idea to get away and really focus on those you love and share personal experiences.
• Right now we are experiencing the great American migration. They are leaving urban environments and moving out to spaces that don’t cost as much.

Quote of the Show:

7:45 “If you look at hospitality, what it is by definition is a temporary lodging, a domicile away from your own home.  Whether it's an extended stay or, or not. And so those skills that I learned how to make people feel welcome and good within those spaces at a home applied, just in a much larger scale for hospitality.”

Links:

• LinkedIn: https://www.linkedin.com/in/carrie-tolman-9a775a5/
• Website: https://www.simeonedeary.com/

Shout Outs:

5:47 Peninsula Beverly Hills Hotel

6:25 House Beautiful

6:27 Alessandra Bronca

8:19 Hirsch Bedner

8:21 Regent Beverly Wilshire

8:59 President Reagan

9:16 Warren Beatty

14:14 Whitney Museum

19:14 White Lodging

19:19 Brush Creek Ranch

38:49 Meyer Davis

41:44 The Naked Gun

45:44 Gibson’s

47:03 Nat King Cole Bar

49:00 Vincent Van Gogh

Ways to Tune In: 

• Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPX
• Apple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386
• Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1s
• Amazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419
• Podbean: https://www.defininghospitality.live/
• Youtube : https://youtu.be/2Ef_4g_w9q8