Warranty repairs are a key part of running a successful dealership, but they can be complex, and all the different coverages can be confusing.

In this episode of Dealer Driven, hosts Camron Wilson and Michael Hayes are joined by Leigh Yates, instructor at NADA Academy, to break down how warranties work and what dealers need to know. The conversation covers different types of warranties, common claim mistakes, and what can lead to audits and chargebacks.

Leigh also shares practical tips on improving documentation, training staff, and building better internal processes to reduce risk.

This episode offers a straightforward look at how dealerships can stay compliant and protect their revenue.

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Presented by The National Automobile Dealers Association
https://www.nada.org/

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