Service Design Show

Designing highly impactful design teams / Bernardo Torres / Episode #63


Listen Later

DesignOps. This is a big topic these days. It basically boils down to the question how can you support design teams to be more impactful? What types of structures and processes can we put in place for that? In this episode Bernardo Torres shares his findings around this topic.
The topic of DesignOps strongly ties in to the topic of leadership. In order to build and scale highly impactful design teams we need to redesign leadership as well. Leadership can't operate anymore in the models that originate from the industrial revolution.
Finally we talk about some big misconceptions around employee experience. The notion of employee experience requires that we separate one self into a person who's at work and someone who isn't. Which doesn't seem to make a lot of sense. So how do we approach employee experience in a way that appreciates and recognises people as a whole.
I really believe that this is an episode which really gives you a glimpse into the topics that will dominate the design agenda for the coming years.
----------------------------------------
EPISODE GUIDE
03:50 - The first encounter with Service Design.
06:30 - Why do we need DesignOps?
13:30 - How can we redesign leadership?
23:30 - How can we take employee experience to the next level?
32:20 - Big Questions: How can you deliver more impact?
----------------------------------------
LINKS FROM THE EPISODE
* Bernardo on LinkedIn ➜ https://go.servicedesignshow.com/200am
* http://noescomun.com/en/who-we-are/
MORE EPISODES
Enjoyed the show? Take a look at some of the other episodes.
https://go.servicedesignshow.com/podcast
YOUTUBE
Every episode of the Service Design Show is also available as via the official YouTube channel.
https://go.servicedesignshow.com/youtube
FACEBOOK
Check the Facebook page where you'll find more content and can discuss the episodes.
https://go.servicedesignshow.com/facebook
INSTAGRAM
Get an exclusive behind the scenes look of the Show.
https://go.servicedesignshow.com/instagram
----------------------------------------
[FREE COURSE] HOW TO EXPLAIN SERVICE DESIGN
Learn what it takes to get your clients, colleagues, managers, CEOs and even grandmas as excited about service design as you are!
https://servicedesignshow.com/free-course
...more
View all episodesView all episodes
Download on the App Store

Service Design ShowBy Service Design Show

  • 4.6
  • 4.6
  • 4.6
  • 4.6
  • 4.6

4.6

11 ratings


More shows like Service Design Show

View all
HBR IdeaCast by Harvard Business Review

HBR IdeaCast

1,827 Listeners

UI Breakfast: UI/UX Design and Product Strategy by Jane Portman

UI Breakfast: UI/UX Design and Product Strategy

137 Listeners

10% Happier with Dan Harris by 10% Happier

10% Happier with Dan Harris

12,515 Listeners

Uutisraportti podcast by Helsingin Sanomat

Uutisraportti podcast

10 Listeners

Creative Confidence Podcast by IDEO U

Creative Confidence Podcast

124 Listeners

The Human Centered Design Podcast | Service Design & UX by The Human Centered Design Network

The Human Centered Design Podcast | Service Design & UX

15 Listeners

Design Better by The Curiosity Department, sponsored by Wix Studio

Design Better

322 Listeners

The Diary Of A CEO with Steven Bartlett by DOAC

The Diary Of A CEO with Steven Bartlett

6,967 Listeners

Feel Better, Live More with Dr Rangan Chatterjee by Dr Rangan Chatterjee: GP & Author

Feel Better, Live More with Dr Rangan Chatterjee

4,030 Listeners

The Happiness Lab with Dr. Laurie Santos by Pushkin Industries

The Happiness Lab with Dr. Laurie Santos

14,384 Listeners

Think Fast Talk Smart: Communication Techniques by Matt Abrahams, Think Fast Talk Smart

Think Fast Talk Smart: Communication Techniques

793 Listeners

Hard Fork by The New York Times

Hard Fork

5,431 Listeners

Huberman Lab by Scicomm Media

Huberman Lab

28,273 Listeners

Product Thinking by Melissa Perri

Product Thinking

144 Listeners

HBR On Leadership by Harvard Business Review

HBR On Leadership

152 Listeners