Warning of bad customer service

Customers frequently share their opinions of businesses online and through social media,which means even one wrong move or perceived slight – especially one caught on camera – can spread quickly and damage your business.

In addition to providing high-quality service, monitor what’s being said about your business online so you can quickly address and resolve any complaints as they arise.

slight (n) 冷落、轻视

monitor (v) 监控

address (v) 处理、理解并解决  

resolve(v) 解决

arise (v) 发生、出现

What Is Customer Service? 

Customer service consists of a collective set of policies that govern every way you andyour employees interact with your customers.

It encompasses everything from how much parking you have available to how you greet customers, handle service complaints, and back up your product or service.

At its core,quality customer service is about making sure your customers feel they arevalued, treated fairly, and appreciated by your business.

consist of 由。。。组成   

collective (adj) 集合的  

govern (v) 控制、影响

encompass (v) 包括、包含  

back up 支持