In this episode of the D 32 podcast, host Kingsley is joined by Jeremy Hills from Perth to discuss the psychology behind effective sales tactics. They explore the importance of building trust and rapport with customers, understanding their needs, and closing sales without feeling pushy or sleazy. Jeremy emphasizes that successful sales come from genuinely addressing the customer's needs and concerns, drawing parallels with building personal relationships. He also discusses techniques such as NLP and the concept of 'yes sets' to facilitate smoother transactions. Jeremy highlights the shift in trust dynamics over the years, stressing that building and maintaining trust is crucial for long-term success in sales. The episode wraps up with practical tips and ways to get in touch with Jeremy for further training and resources.

00:00 Introduction and Guest Introduction

00:13 Understanding the Psychology of Sales

02:00 Building Trust in Sales

03:41 Effective Closing Techniques

06:23 Overcoming Objections and Emotional Barriers

11:50 The Importance of Customer Service

12:39 Conclusion and Contact Information

In part three of the four-part series, Jeremy Hills delves into the psychological aspects behind successful sales, emphasising the importance of understanding customer needs on a deeper emotional level. He discusses why many sales approaches fail due to premature closing attempts, the necessity of asking probing questions, and the significance of building rapport. Jeremy also highlights the importance of helping customers make informed decisions rather than just pushing for a close. He provides practical examples, such as addressing common objections around money and time, and stresses that true sales success comes from empathising with customers' emotions and solving their real problems. The episode wraps up with a teaser for the next discussion on closing sales without feeling pushy.

00:00 Introduction to Sales Psychology with Jeremy Hills

00:51 Understanding Customer Needs

02:57 The Importance of Emotional Connection

05:03 Overcoming Objections Effectively

07:41 Building Long-Term Customer Relationships

13:18 Conclusion and Next Steps

In this episode of the District 30 2D 32 podcast, host Kingsley interviews Jeremy Hills, a mindset leadership coach and sales trainer, about the importance of building trust and emotional connections in sales. Jeremy explains that many salespeople fail to close sales because they don't establish a strong connection with their prospects. He emphasizes the necessity of building rapport through common interests and matching body language and energy levels. Jeremy also discusses the importance of understanding the deeper emotional reasons behind a customer's purchase decisions in order to effectively address their objections and needs. This episode is part two of a four-part series and sets the stage for the next discussion on uncovering the real needs behind customers' words.

00:00 Introduction and Guest Welcome

00:46 The Importance of Building Trust in Sales

03:10 Techniques for Building Rapport

07:08 Understanding Deeper Customer Needs

10:21 Handling Objections and Emotional Barriers

11:42 Maintaining Connection and Personal Sharing

13:46 Conclusion and Next Episode Teaser

In the first episode of a four-week series, Jeremy shares insights into why most sales conversions fail before they start. Focusing on the importance of maintaining a positive emotional state, Jeremy emphasises simple yet effective strategies like smiling, managing body posture, and utilising breathing techniques to enhance resourcefulness and engagement in sales interactions. The episode also introduces concepts from neuroscientist Dr. Andrew Huberman on achieving a flow state for better performance. Practical tips highlighted include focusing on a spot to widen peripheral vision and controlled breathing to relieve stress, thereby improving sales outcomes.

00:00 Introduction to Jeremy's Sales Insights

00:32 The Importance of Emotional State in Sales

03:00 Practical Exercise: Changing Your Physiology

04:13 Understanding the Flow State

07:35 Practical Tips to Increase Sales

09:01 Preview of Upcoming Episodes

In this episode of the District 32 podcast, Dean, one of the founders of District 32, delves into the intricacies of effective networking. He shares valuable insights on the importance of showing up consistently, building genuine relationships, and the long-term strategy involved in business networking. Dean underscores the significance of giving first to receive in return, and how taking control and being proactive in networking activities can accelerate trust and referrals. Through real-life examples and practical advice, Dean illustrates how networking goes beyond lead generation to include relationship building, education, and mutual support.

00:00 Introduction to District 32 Podcast

00:33 Previous Sessions Recap

00:49 The Art of Networking

01:30 Building Trust and Connections

01:47 The Importance of Showing Up

03:12 Effective Networking Strategies

03:43 Giving First in Networking

08:15 Real-Life Networking Success Stories

11:22 Taking Control in Networking

13:43 Conclusion and Key Takeaways

In this episode of the District 32 podcast, Dean shares valuable insights on the crucial sales skill of building rapport. They discuss the challenges many business owners face in initiating and sustaining conversations in professional settings. Dean emphasizes the importance of taking control, being human, and using prepared questions to make meaningful connections. He also highlights the significance of body language, trust, and small talk in establishing a strong foundation for business relationships. The conversation includes practical examples and references, such as Dale Carnegie's principles for effective interpersonal communication.

00:00 Introduction and Welcome

00:24 The Importance of Building Rapport

00:45 Practical Tips for Starting Conversations

03:41 Human Connection in Sales

06:03 Personal Anecdotes and Experiences

07:43 Preparation and Research

08:54 Conclusion and Final Thoughts

In this episode of the District 32 podcast, Kingsley welcomes Dean back to the studio to discuss the challenges around closing sales. Dean shares three effective, non-aggressive closing techniques: the 'puppy dog close', the 'summary close', and the 'scale close'. He emphasizes the importance of asking for the business and finding a closing method that suits one’s personality. Dean also provides practical insights on handling discomfort and refining sales strategies through practice and experimentation.

00:00 Introduction and Welcome Back

00:31 The Big Question in Sales

01:30 Puppy Dog Close

02:49 Summary Close

04:34 Scale Close

05:58 Final Thoughts on Closing Techniques

08:37 Conclusion and Farewell

In this episode, Jeremy Hills delves into the psychology behind effective selling, emphasising the importance of understanding customer emotions and genuine needs. He highlights common pitfalls in sales interactions, such as the rush to close without adequately addressing the customer's real requirements. Jeremy advises on asking deeper questions to uncover emotional motives and shifting the sales mindset from merely closing to genuinely helping customers make informed decisions. The discussion underscores the significance of building rapport and trust, and how addressing the emotional aspects of sales can lead to higher closing rates and long-term customer relationships.

00:00 Introduction to Sales Psychology with Jeremy Hills

00:51 Understanding Customer Needs

02:57 The Importance of Emotional Connection

05:05 Handling Objections Effectively

09:14 Building Long-Term Relationships

13:18 Conclusion and Next Steps

Emotional Intelligence in Sales: Why Trust Matters with Jeremy Hills

In this episode of the District 32 or D32 podcast, host Kingsley sits down with mindset leadership coach and sales trainer Jeremy Hills to discuss why many people struggle to close sales. Jeremy emphasises the importance of building trust and emotional connections with prospects before attempting to sell products or services. He explains how understanding a customer's deeper emotional needs, matching and mirroring their energy and body language, and addressing their real concerns can significantly improve closing rates. Jeremy also highlights the three stages of trust and how to navigate through them to build stronger relationships with clients. The conversation provides valuable insights for anyone looking to improve their sales techniques and foster meaningful connections with customers.

00:00 Introduction and Guest Introduction

00:46 The Importance of Building Trust in Sales

03:10 Techniques for Building Rapport

07:08 Understanding Customer Emotions and Objections

11:42 Maintaining Connection and Overcoming Resistance

13:46 Conclusion and Teaser for Next Episode

In this first episode of a four-week series, Jeremy discusses the critical role emotional state plays in sales conversions. He emphasizes the importance of maintaining a positive and resourceful state through simple practices like smiling and managing body language. Jeremy shares practical exercises, such as the fixation technique and controlled breathing, to help sales professionals enter the 'flow state.' By being in a calm and positive emotional state, salespeople can significantly improve their interaction with customers and, ultimately, their sales performance.

00:00 Introduction to Jeremy's Sales Insights

00:32 The Importance of Emotional State in Sales

03:00 Practical Exercise: Changing Your Physiology

04:13 Understanding and Achieving Flow State

07:35 Practical Tips to Increase Sales

You can find out more about Jeremy by visiting https://innerresults.com