Sometimes, life just happens.

We’ve all encountered the unexpected at one time or another, and it may have impacted a scheduled workout session.

So, what is the best way to handle these curveballs as personal trainers?

On this episode of the “NASM CPT Podcast, host, and NASM Master Instructor, Rick Richey, deep dives into the best practices for consistently tardy clients, why sending a calendar invite for all your sessions can be an effective strategy, general rules around cancellation policies, how to handle charging for sessions, and a few personal experiences which may help you navigate your own similar roadblock in the future. 

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