In this episode, Jimmy Purdy and Travis May highlight social media's growing importance for attracting customers and increasing business visibility. They discuss the benefits of collaboration among competing shops rather than cutthroat competition, emphasizing the need for mutual support in addressing industry challenges. Additionally, Travis shares his experiences navigating regulatory changes and the complexities of making crucial business decisions, particularly in separating his towing and repair divisions. 

00:00 Family history of the shop in Wrightwood, California.
05:41 Understanding mistakes and adapting to change mindset.
10:35 Limited knowledge of taxes, focusing on towing.
18:13 Brand BDG group as a unified, supportive entity.
22:46 Unity and support make a powerful force.
30:48 Community outreach through soapbox derby race planning.
35:21 Shift from niche shops to all-in-one shops.
38:28 Deep customer conversations lead to tough decisions.
45:44 Unidentified issues lead to expensive repairs.
49:08 Charging for warranty, overlooked details, feedback vital.
55:16 Learning from each other, staying ahead.
59:18 Dispatching tasks and instructions to technicians effectively.
01:05:15 Unexpected power of personal experience and impact.