"You're either going to deal with it now or deal with it later. That's how time works."

Have you ever noticed how easily we get used to things that aren't working the way they should? It happens at home, like my garage door that only works if I hold the button, and even more often at work.

Fixing what's broken, no matter how small, sends a message. It reinforces standards, builds morale, and improves the guest and employee experience. You don't need to do it all at once, but you do need to start noticing again.

Read my blog for more from this episode on why you don't want to get accustomed to average.

Notable Moments:

[00:03:30] — "It's amazing what we get used to and think is okay"

[00:06:00] — How we set emotional priorities

[00:07:40] — Importance of walking the floor and modeling high standards at work

[00:13:00] — The small details that matter

[00:15:38] — Creating habits by giving teams clarity and preparation

Resources

The Cockerell Academy

About Lee Cockerell

Mainstreet Leader

Jody Maberry

Travel Guidance

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