Ep. 11 Your small business can’t grow into an enterprise if you're personally involved in every decision, every sale, and every delivery. Our expert guest Ryan Wimpey demonstrates why documented SOPs and training systems for people — not just services — are the foundation of sustainable growth. Real scale requires teaching others to deliver value consistently.
Ryan is the founder of Tip Top K-9, built a national franchise by obsessing over systems, documentation, and training.
Despite running a national franchise with 25 locations and proven revenue, Ryan lost a prospective franchisee to a competitor with fewer systems and a popular YouTube channel.
Ryan breaks down how that realization pushed him to invest heavily in YouTube — growing from 5,000 to over 600,000 subscribers in under a year — while continuing to strengthen the backend systems that allow his business to expand from Omaha to Michigan.
This episode is a powerful reminder that real growth in 2026 requires both visibility and infrastructure. You need SOPs that train people and a content strategy that builds trust with potential clients.
01:29 – Tip Top K9 Training Dogs and People
03:51 – Early Hiring Decisions That Limit Scale
04:30 – Solving Real Problems With Operational Systems
06:27 – The Core Functions of Any Scalable Business
07:18 – Bootstrapping Growth Without Investors
08:05 – Training for Consistency Across Multiple Locations
09:09 – Turning Experience Into Documented SOPs
11:13 – Knowing When a Business Is Ready to Expand
12:05 – Technology, AI, and Changing Search Behavior
14:31 – Losing a Client to a Bigger YouTube Presence
16:09 – Why Visibility Builds Trust Faster Than Credentials
18:48 – Building a YouTube Strategy That Supports Scale
19:22 – Coaching, Conferences, and Ongoing Training
22:35 – Preventing Burnout Through Better Systems
30:10 – Revenue First, Refinement Second
33:11 – Iteration Beats Perfection
34:20 – What Sustainable Growth Looks Like Next
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