2022 was a breakout year for AI. While machine learning had already been integrated into applications for millions of users, for many, these tools still felt like their first real-world encounter with AI.

As AI continues to revolutionize industries, CEOs are discussing how to integrate this new superpower. They are also considering important questions around data privacy, competition, cost, accuracy, and speed.

In today's episode, we talk with Cresta, Hex, and Sourcegraph, three companies at the forefront of integrating AI into their existing products. From navigating data privacy concerns to optimizing accuracy and managing costs, these leaders are navigating the complexities of this new superpower.

Topics Covered:

• 00:00 - Introduction
• 02:51 - How AI can enhance customer service
• 08:26 - Using AI to shape data and analytics
• 09:33 - Solving the challenges on contextual understanding
• 12:01 - Giving AI the right information and context
• 13:31 - Tools that help build language Models (LLMs)
• 15:39 - Building open source tools
• 18:40 - Constructing prompts
• 22:26 - How do you differentiate?
• 23:48 - Customization as a moat
• 25:26 - Privacy challenges
• 29:14 - Language models and search engines
• 30:41 - Cost and pricing of models
• 32:48 - What does the contact center look like in 2028?

Resources:

Find Barry McCardel on Twitter https://twitter.com/barrald

Find Beyang Liu on Twitter: https://twitter.com/beyang

Find Zayd Enam on Twitter: https://twitter.com/zaydenam

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Please note that the content here is for informational purposes only; should NOT be taken as legal, business, tax, or investment advice or be used to evaluate any investment or security; and is not directed at any investors or potential investors in any a16z fund. a16z and its affiliates may maintain investments in the companies discussed. For more details please see a16z.com/disclosures.

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