Trade Secrets is on a brief hiatus to gather questions for season four, but in the meantime, hosts Emma Weissmann and Jamie Biesiada are sharing some of their favorite episodes of the show. We’ll be back with new episodes in May!

This week, Emma’s pick: all things client relations with Jennifer Jacob. Jennifer is the COO and co-founder of Tique, a travel advisor brand and systems design studio, and the former founder of Explorateur Travel. They tackle qualifying clients, keeping track of — and using — client data, breaking up with clients and beyond. You’ll also learn about Jennifer’s “pushback channel,” which often leads to the “bless and release.” Hear about all that and more this week on Trade Secrets.

This episode was sponsored by G Adventures. https://www.gadventures.com/

Further resources:

Tique on Instagram and on the web

Jennifer’s book recommendations, “Crucial Conversations” and “Radical Candor” 

Trade Secrets episode on charging fees 

Explorateur Travel, the agency Jennifer founded 

From TravelAge West: New travel advisor businesses that will help the industry build back better 

From TravelAge West: Five ways for travel advisors to deal with (or fire) problematic clients 

Travefy’s webinar on firing clients 

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Theme song:

Sock Hop by Kevin MacLeod

Link: https://incompetech.filmmusic.io/song/4387-sock-hop

License: https://filmmusic.io/standard-license

 

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