In this episode of Property Management Frame Breakers, host Pablo Gonzalez sits down with Rob Kazen, owner of 1st Choice Property Management, to deconstruct a 16-year journey from "shooting from the hip" to building a highly profitable, AI-driven operation.

Rob shares the vulnerable reality of taking over a 35-year family legacy, moving through the grief of losing his father, and finally "re-founding" the company with the systems and intentionality it deserved.

You’ll hear how he stopped using maintenance as a mere tool for control and turned it into a profit center that finally captures the "hundreds of thousands of dollars" he had been leaving on the table.

You’ll learn:

💰 Why most PMs are unknowingly bleeding profit in maintenance (even with full teams)
🛠️ The mindset shift: maintenance as a profit center, not a “tool”
📊 Why benchmarking and actually reading your P&L changes the game
👥 How one key hire (“your Mason”) can accelerate your entire operation
🤖 The real challenge of AI adoption: retraining humans to stop “quick handling” everything
📈 What it looks like when 85% of work orders run without your involvement

💡 How to transition maintenance from a chaotic "service" into a high-margin profit center.
🛠️ Why fixing an employee’s car in the parking lot builds more culture than any mission statement.
🤖 The mindset shift required to let AI own work orders and free your coordinators to actually manage.
🚀 A roadmap for implementing LeadSimple, Vendoroo, and Pod structures in a single year without breaking the business.

If you’ve ever felt like your business is “working”… but still leaking money, energy, and attention behind the scenes, this episode will hit home.

🎧 Listen now and discover the real fix: not more hustle, not another coordinator but ownership, systems, and delegation that scales.

🌟 Stay Connected with Us:

🤝 Connect with Rob Kazen on LinkedIn
🎙️ Connect with Pablo Gonzalez on LinkedIn
📬Subscribe to Vendoroo's Weekly Newsletter
💼 Follow Vendoroo on LinkedIn
🌐 Visit Vendoroo's Website

Chapters:

00:00 When You Know Something Has to Change (But You’re Avoiding It)
00:38 Building Maintenance Without Knowing What You’re Doing
02:16 Why Treating Maintenance Like “Support” Is Costing You Money
03:59 16 Years of Control… and Almost No Financial Clarity
06:17 When Personal Loss Bleeds Into Business Performance
06:57 Growth Didn’t Happen Until the Old Way Hurt Enough
16:08 Too Many PM Tools, Too Little Mental Bandwidth
18:37 The One Hire That Can Finally Let You Step Back
21:50 Leading a Team While Knowing You’re the Bottleneck
22:03 Why Starting a Podcast Wasn’t About Marketing
22:36 How Exposure to Better Operators Changes Your Standards
23:41 Using Content to Build Owner Trust Before the First Call
31:41 Why AI Won't Replace Your Maintenance Team, It  Will Free Them
40:22 Why Delegation Is the Real Endgame of Scale