In this episode, Vendoroo’s Chief Evangelist, Pablo Gonzalez, recalls a game-changing conversation from Tony Klein's podcast with Darus Trutna, an operator who successfully absorbed a 900-door company.

Part of Darus's success came from how well he understands technology.  On the podcast he shared a particularly valuable concept-

The difference between  Defined Work and Undefined Work in property management, and how that should be lens to look through when predicting AI outcomes.

You’ll Learn:

💡 Why 80% of a PM’s day is "defined" procedural work that drains talent, and how to protect the 20% where true value lives
🧠 Why high-performers quit after 8 months of "defined" work and how to stop the "hidden churn" in your team.
🤝 Why AI can’t replace the "undefined" moments like sensing the need to build a relationship with a client’s spouse.
🚀 How scale, consistency, and meaning finally stop fighting each other with the right AI strategy.

Whether you are a solo operator or managing thousands of units, this episode provides the North Star for incorporating AI without losing the human heart of your business.

🎧 You should totally listen to the conversation that sparked this on Tony Cline's Property Management Success Podcast: https://open.spotify.com/episode/53sSltqg97uLz1cVnqvgRG?si=7283bcf7d95c4ca5


🌟 Stay Connected with Us:

🎙️ Connect with Pablo Gonzalez on LinkedIn
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🌐 Visit Vendoroo's Website

Chapters:
00:16 From 100 to 1,000 Doors: The Darris Trena Story
00:32 The Tech-First Operator’s Secret Weapon
00:58 Is AI Selling Your Own Business Back to You?
01:21 The 80/20 Rule: Defined vs. Undefined Work
02:13 Where the Needle Moves: The Power of Human Judgment
04:00 The Scaling Trap: Why Great Operations Break at 500 Doors
06:04 Agentic AI: The End of "Boring" Work
07:26 Building a Durable Team (The Cure for Hidden Churn)
08:43 Your New North Star: Scaling with Meaning