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Today it's coaching call number 3. And you get to hear Matt call me out! I thought I was doing well to complete 4 of 6 goals, but Matt reminded me that if I'm serious about where I want to be in 5 years, then I have to be serious about completing my goals each month. So that was fun to hear. But I'm thankful I have a coach who can say what I need to hear. 

Sorry for the audio issues! 

04:14 Technician Audit Reveals DVI Issue

09:23 Guiding Employees in Goal Setting

10:10 Accelerated Debt Repayment Strategy

15:46 Beyond Ad Spend: Key Marketing Factors

18:48 Weekly KPI Spreadsheet Discussion

21:54 "Advisor Strategy and Solutions"

25:50 Labor vs Parts: Profit Discrepancy

29:02 Missed Goal: Hiring Advisor Assistant

31:16 Tire Sales Strategy Shift

36:15 "Significant AWRO/ARO Improvement"

40:09 Employee Transfer and New Hire

42:48 Establish Store Culture Standards

46:37 Comprehensive Advisor Training Program

48:00 Owner's Accountability and Education Kit