Episode 42 hosts Dr David Mabrie (Facial Plastic Surgeon from San Francisco, USA)

Having trained in otolaryngology (ENT surgery) and facial plastic surgery, David has re-invented his practice as an expert cosmetic injector.

We get an insight into how and why he left surgery, how he has structured his clinic and team, his methodology of 'Illuminate 360' & 'Fillers 101' and get some idea of how US-injectables differs from the Australian industry.

0:00 Introduction 1:03 Meet Dr David Mabrie 3:19 Background in Facial Plastic Surgery 5:16 Transition From Surgery to Injectables 9:44 Surgical Mindset in Non Surgical Practice 11:56 Finding the Artistry in Fillers 14:01 Evolution of Injectable Techniques 16:30 Growth of Anatomical Knowledge in Aesthetics 18:16 Overview of the US Injectables Market 23:53 Roles of Nurses and Physician Assistants 27:02 Structure of Dr Mabry's Clinic 30:22 Filler Focused Practice Model 33:44 Shift From Treating Areas to Treating the Whole Face 37:39 Moving to Facial Zones Approach 41:39 Staged Treatments and Patient Expectations 45:36 Importance of Follow Up Visits 48:05 Pricing Models and Treatment Packages 51:43 Consultation and Education Philosophy 57:32 Fillers 101 Patient Education Process 1:01:04 Demonstrating Filler and Dissolving Safety 1:03:30 Building Trust Through Education 1:07:48 Importance of Customer Experience 1:12:19 Treating Aesthetics as a Service Industry 1:16:00 Team Based Patient Experience 1:19:56 Creating a Premium Clinic Experience 1:22:22 Foundation and Refinement Treatment Model 1:25:07 Importance of Before and After Photography 1:27:43 Documentation and Treatment Records 1:30:37 Recording Injection Volumes and Areas 1:33:59 Follow Up Systems and Patient Satisfaction 1:36:53 Managing Online Reviews and Feedback 1:39:25 Customer Service Lessons From Reviews 1:42:10 Filler Versus Toxin Practice Differences 1:44:30 Artistic Approach to Facial Contouring 1:48:40 Natural Versus Overdone Aesthetic Trends 1:53:30 Lip Treatment Challenges and Overfilling 1:55:45 Managing Lip Dissolving Conversations 2:00:30 Understanding FDA Regulation 2:03:05 Product Approval and Off Label Use 2:05:40 Differences Between US and Global Filler Markets 2:10:55 Training and Continuous Education 2:13:30 Learning From Clinical Experience 2:18:00 Future of Fillers and Facial Rejuvenation 2:20:15 Contact Details and Wrap Up

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