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Ash Kaplan is first and formost a friend of the show. Secondly, she's the founder of Golden Hour Garage. Today, Mike learns all about Ash and the new adventure of buisness owernship she's on. Ash Kaplan shares her vision for Golden Hour Garage, focusing on optimizing efficiency for shops through remote estimate building, warranty processing, and innovative advisor training. The conversation also highlights the importance of building meaningful customer relationships, as well as the value of attending industry events like the ASTA Expo for personal and professional growth.

Learn more about Golden Hour Garage HERE

Timestamps:
00:00 "Ignite 2026 Wrap-Up Reflection"

05:28 "Golden Hour Garage Vision"

09:25 Intentional Onboarding and Quality Control

12:14 "Warranty Costs vs Estimate Service"

14:21 "Streamlined Warranty Estimate Solutions"

17:58 "Empowering Shops Through Connections"

21:23 "Optimizing Processes for Transparency"

25:46 "Adapting for Growth in Business"

27:27 Struggling to Sustain Employee Growth

30:18 Do You Use a Bidet?

35:51 "Free Beer Disappointment"

38:18 Customized Pricing Approach Explained

41:48 "Life-Changing ASTA Experience"

42:42 "Red String Connections"

48:06 Maximize Networking at Trade Shows

49:28 "Breaking Isolation in the Industry"

54:24 "AI Phone Systems Discussion"