Doc Danny breaks down how to handle one of the most important questions in a cash-based clinic: "Do you take my insurance?" He explains what not to say, how to redirect the conversation, and how to position your clinic in a way that increases trust and conversion.

In This Episode, You'll Learn

• The biggest mistake clinics make when answering the insurance question
• How to acknowledge the question without getting defensive
• Why you should redirect to fit and never diagnose on the phone
• How to explain out-of-network care in a simple, effective way
• Why asking about past PT experiences helps position your clinic differently
• How to train staff on a framework without forcing a scripted tone

Key Takeaway

When someone asks, "Do you take my insurance?" don't defend your model or rant about the system. Acknowledge the question, assess fit first, then explain the value of your clinic in a way that helps the right patient move forward.

Technology Spotlight

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Free Resource

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Connect

• Physical Therapy Biz
• PT Entrepreneur Podcast