How do you deal with negative feedback? If you're in the business of serving customers or sharing yourself or your stories, then you're likely no stranger to haters. And while constructive feedback has real value, complaints and even insults can are harder to swallow and not so helpful. 

I struggle with negative feedback, and I know a lot of you do, too. So I got Ezra to weigh in on how he manages the haters while still listening to and respecting customers. He shares his strategies for empathizing and learning from useful complaints, protecting himself from hurtful ones, and knowing which is which. 

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