In this episode of the Shingo Principles Podcast, we hear from Ken Segel from Value Capture a Shingo Licensed Affiliate, as he shares his insights on, "Using Your Crisis Muscles to Accelerate Your Organizational Excellence Journey."

For many organizations, their crisis operations structure works because it bridges major gaps in their “normal” operating structure. But crisis operations aren’t sustainable indefinitely.

A year into the COVID crisis, as we search for resilience for ourselves as leaders and in our teams, leaders can avoid a crash by converting the most important elements of their crisis management structure to their standard operating structure, but with improvements.

The key is to apply the Shingo Guiding Principles to understand WHY elements of crisis operations work for a period, and how they can be successfully converted and sustained in the work, improvement, and management systems of the organization.