In this episode of the Shingo Principles Podcast we hear from Doug Dawson with Leg Up Solutions, a Shingo Licensed Affiliate as he shares his insights on commitment versus compliance.

Organizations that are technically competent understand all the tools of Lean, continuous improvement, six sigma, and other waste-reduction methodologies. They typically have a good understanding of those tools and how to use them. Although well intended, they have a push system that is focused on compliance with respect to use of the tools of these various methodologies.
 
When people are committed, they are typically open to knowing what they can do to be more supportive of the purpose of the organization. In short, they are willing to learn. Being willing to learn leads to being willing to change.
 
Compliance equals a push system for Lean tools. Commitment is a pull system for Lean tools. Technical competence in Lean, versus cultural competence, pulls Lean tools as the organization grows. 

To learn more about this topic, please visit https://shingo.org/articles. I hope you enjoy today’s podcast.