In this episode, we discuss the importance of learning how to deliver bad news effectively, and the impact that poor delivery can have on individuals and teams. We share personal experiences, emphasising the need for empathy and compassion in tough conversations. We also offer tips on the best ways to prepare and communicate, and how to avoid common pitfalls in the process.

Understanding how to deliver bad news effectively is essential, facing the challenges and stress of sharing tough information without guidance can be tricky, but let's not forget the impact on both the person delivering and receiving the news.

It's important to be empathetic and consider the feelings of the recipient, while also recognising the discomfort experienced by the person sharing the news. The way we deliver bad news matters—having face-to-face conversations is ideal, and if that's not possible, video or phone calls are

the next best options. We talk about avoiding using email for such sensitive matters.

Join us for a friendly and insightful conversation as we explore the subtleties of delivering bad news and learn how to approach emotionally charged situations with empathy and understanding.

Key points from this episode

• The importance of learning how to deliver bad news well
• The challenges and stress of delivering bad news without guidance
• The importance of empathy and considering the feelings of the recipient
• Recognising there might be some discomfort for the person delivering the news
• The when, where, and how of delivering bad news
• The importance of preparation, empathy, and communication
• Recognising that there is no perfect way to deliver bad news, but striving for a compassionate approach.

Useful Links

Connect with Pam on LinkedIn: https://www.linkedin.com/in/pamelalangancoaching/

Connect with Jacqui on LinkedIn: https://www.linkedin.com/in/jacqui-jagger/

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