In this episode of The Social Dentist, Dr. Desiree Yazdan discusses the significance of customer experience in healthcare settings, with a focus on dental practices. Drawing from her observations during a family vacation in Paris, she contrasts two different service experiences to highlight the impact of attention to detail and thoughtful gestures in making patients feel valued.

Throughout the episode, Dr. Yazdan encourages healthcare professionals to critically assess and enhance their patient experience. Listen for the practical strategies she provides to help you elevate your customer experiences. By adopting a concierge-like approach and focusing on continuous improvement, practices can exceed patient expectations and foster lasting loyalty.

At 15:23, Dr. Yazdan points out: "In the world of healthcare, the smallest gestures often leave the biggest impressions. It's not just about treating a condition, but about treating a person."

If you're ready to transform your practice and elevate your patient experience, tune in to this insightful episode and start implementing these strategies today. Don't miss out on the opportunity to build stronger patient relationships and enhance your practice's reputation. Listen now and take the first step towards creating an exceptional healthcare experience!

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