Listening is one of the most crucial human relations skills. Listening is how we find out people's code, preferences, desires, wants, and needs. It is how we learn to customize our message to our prospects. Of all the skills one could master, listening is probably the one that will pay you back the most.

Bosses who phone snub their employees risk losing trust & engagement

There is a positive relationship between effective listening and being able to adapt to your audience and persuade them.

So, what are the big complaints about you and your listening skills?