If you stood in front of a mirror and gave your typical sales pitch, you'd likely be shocked at the amount of non verbal behavior you display. More often than not, this non verbal behavior detracts from your message and causes subconsious alarms in your prospect. First, you must eliminate bad non verbals. Second, you must implement GOOD ones. Kurt and Steve give some valuable tips for doing this as well as how to identify and take down a heckler...without having your audience turn against you.