In this week's episode, Spencer hosts Carol Smith of Home Address. She joins the show to chat about customer service and how the right type of customer service can be used to grow your business. Carol got her start by doing mortgages when interest rates were 15%+! Can you imagine?!

Carol discovered that she had a knack for the customer service element. After her boss sent her to Washington DC to give a presentation on customer service - Carol decided to pursue a career in the field and has been doing it ever since. Now Carol helps construction business owners rework or build from the ground up - fantastic customer service systems.

If you are looking to take your business to the next level, then check out this episode.