Project teams often finish on time and on budget only to face silent rejection from users. Change-management practitioner Mario González joins Cornelius Fichtner to map out the “adoption gap” and how to close it. Mario manages public-sector projects and brings fifteen years of leading agile transformations. He explains practical ways to detect early signs of low adoption, measure real usage with crisp KPIs, and listen for informal feedback that exposes hidden concerns. Listeners learn why classifying stakeholders as supporters, neutrals, or resistors creates clarity and how to move each group toward active buy-in.