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Ever wondered how a seamless transition from a clinical role to office management is made? This episode is your golden ticket, packed with advice from my personal journey managing multiple dental practices. Anchoring this episode is a deep dive into the importance of understanding management principles within the dental industry. We'll share the challenges and triumphs from my adventure in the realm of dental office management and provide you with practical insights. If you are new to the office management scene, this episode will be your guidepost. 

Transitioning to the structure of a dental practice, we examine the pivotal role of the billing department. An efficient billing department is a linchpin to a practice's financial success, and we discuss how an office manager can ensure this by identifying and filling performance gaps. The focus then shifts to an often overlooked aspect – the psychology of patient experience. Why do some patients willingly spend more at certain practices? The key lies in creating an exceptional patient experience, and we recommend eye-opening reads like "Unreasonable Hospitality" and "The Nordstrom Way" to further illuminate this aspect.

Lastly, we delve into the meaty topics of accountability, psychological safety, management styles, team dynamics, and their impact on a dental office. We shed light on the importance of fostering a psychologically safe environment and how doctors can support their managers' decisions. This episode will empower you to navigate through the stages of team dynamics and shape both team performance and patient experience. Whether you're an established manager seeking fresh insights or a new office manager finding your footing, this episode offers invaluable resources and strategies for enhancing patient experience and boosting your bottom line. Tune in for a journey packed with insights, inspiration, and practical tips for creating a successful and fulfilling dental practice.

Join The Biller Acceleration Mentorship Wait List Here: (Only 5 Spots Left in 2025!!)

https://linktr.ee/dental_billing_coach

Would you like to set-up a billing consultation with Ericka? She would love the opportunity to discuss your billing questions and see how Fortune Billing Solutions may help you.

Email Ericka:
[email protected]

Schedule a call with Ericka:

https://calendly.com/ericka-dentalbillingdoneright/30min

Perio performance formula:

(D4341+D4342+D4346+D4355+D4910)/(D4341+D4342+D4346+D4355+D4910+D1110)