Did you ever wonder why travel insurance is due at the time of deposit? Or, an important question today, if Covid-19 is covered by a travel insurance policy? Find out the answers to those questions and more on this episode of Trade Secrets, once again featuring Laura Heidt. Laura is Brownell Travel’s insurance desk manager, so she walks the insurance walk and talks the insurance talk — there’s no one better to field these questions. She joins senior editors Jamie Biesiada and Emma Weissmann in this episode to discuss all things travel insurance.

In this episode:

• 1:22 - How Laura jumped right in at Brownell Travel amidst the pandemic
• 1:56 - Brownell is the oldest agency in the U.S. and has seen more than a few speed bumps over the years, not just Covid-19
• 3:17 - Daniela asks: What’s your advice for agents with insurance policies for clients that have reached their maximum modification potential, after the trip has been canceled for the third or fourth time, and the policy can’t be changed or refunded?
• 6:12 - Harold asks: Why is insurance due at the time of deposit?
• 8:40 - VIP Vacations’ advisors prefer to use a third party for insurance. Some are protecting commissions. Is that common?
• 11:49 - Theodor describes an issue that has left him discouraged about insurance - what advice does Laura have?
• 14:16 - One of Laura’s most-asked questions: Is Covid covered on travel insurance policies?
• 16:43 - If you have an elderly parent, can you cancel for their illness?

Further resources:

For more on Laura:

• Insurance desk debut a timely one at Brownell Travel - https://www.travelweekly.com/Travel-News/Travel-Agent-Issues/Insurance-desk-debut-a-timely-one-at-Brownell-Travel
• Selling clients on travel insurance - https://www.travelweekly.com/Travel-News/Travel-Agent-Issues/Insights/Selling-clients-on-travel-insurance

WTTC announces new insurance guidelines for travel - https://www.travelagewest.com/Industry-Insight/Opinion/WTTC-Announces-New-Insurance-Guidelines-for-Travel

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Theme song:

Sock Hop by Kevin MacLeod

Link: https://incompetech.filmmusic.io/song/4387-sock-hop

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